Details of fees and charges for specific add-ons or services are detailed below.
| Description | Cost |
|---|---|
| Line Disconnection Fee (Only applicable within the first 12 months of service) | £23.99 |
| Fax Line Activation Fee | £5.99 |
| Fax Line Disconnection Fee | £5.99 |
| Virtual Number Activation Fee | £5.99 |
| Telephone Number Change Fee | £5.99 |
| Calling Plan Change Fee (to downgrade no charge to upgrade) | £5.99 |
| Softphone Activation Fee | £5.99 |
| Line Reactivation Fee | £5.99 |
| Rebate Recovery Fee * | £39.99 |
*Instant Rebate condition: If you cancel your Vonage service after the Money Back Guarantee period and within 90 days of activating service, your account will be charged for the remaining balance of the equipment. The Money Back Guarantee applies to new customers and the first device only.