Your home phone uses your existing fixed-broadband connection. Your smartphone makes low-cost calls using Wi-Fi or mobile data (3G and 4G).
Connect your Vonage Box to your existing broadband
Plug your phone into your Vonage Box
Pick up the phone and ring someone
Yes. To use Vonage, you'll need a broadband connection, a home phone, and a Vonage phone adapter (which we'll deliver within 48 hours when you sign up). Some Broadband providers let you take their broadband service without a landline. In this case, Vonage can be your primary phone service, eliminating you line rental charges
Vonage moves with you. Just plug in your Vonage Box™ the same way, wherever you are. Your number stays the same and you'll carry on making calls with your plan as normal. In fact, many of our customers who travel frequently love Vonage because it's so portable. If you take your Vonage Box abroad, anyone who calls you from the UK calling your Vonage UK number - so no international call charges. For example if you're in Spain for half the year, callers can call your UK number, never paying international call charges.
Have proper conversations, with no interruptions. That's what you get with Vonage. In fact, quality is so important to us that we've won awards for it.
Most phone numbers can be transferred to Vonage. Click here for more information.
Numbers beginning '03' are UK landline number and were introduced in 2012.
They differ from numbers beginning '01' and '02' in one important respect - they are non-geographic; that is to say an '03' number may be used anywhere in the UK.
Calls to '03' numbers are charged at standard UK National Rate - exactly the same cost as calls to numbers beginning '01' and '02'. Numbers beginning '03' are not premium rate numbers.
No. Calls to '03' Numbers are charged by all operators at exactly the same price as calls to '01' and '02' numbers.
You may choose Vonage Premium, which let's you choose your area code and phone. Additionally, Vonage Premium lets you make unlimited calls to the US, Canada and Ireland, as well as calls to UK mobiles at 5p a minute
Yes, and it means you can stay in touch without either party incurring international call charges. Vonage-to-Vonage calls are always free. Plus, with our Refer-A-Friend program, you'll both get two FREE months of Vonage service.
Landline calls (and sometimes mobiles too!) to countries within your chosen calling plan are unlimited¹. Calls to other Vonage users are also included, no matter where in the world they are.
With our unlimited¹ call plans you can make unlimited calls to UK landline numbers starting with 01, 02 and 03. You can also make unlimited calls to geographic landline numbers in our unlimited international call plans and to mobiles where specified.
You do have to pay for calls to these types of numbers. Our rates are very competitive. Click here to search our rates to any UK number.
There aren't any. You will need a Vonage Box™, which is included in the price, with £5 delivery charge. After that, the only thing you pay for is your monthly call plan fee, plus any calls made to numbers outside of your call package. There's nothing else.
The length of the package can be as long or as short as you want. When you sign up you have a 30 day money back guarantee. So, in the unlikely event that you are not happy with our service you can cancel without cost within the first 30 days. You can also cancel our service any time you want after the 30 day money back guarantee - if you do so during the initial 12 months a disconnection fee of £23.99 is payable. If you cancel any time after 12 months no disconnection fee is payable. You can see all our activation and disconnection fees here
Yes. If you cancel before 12 months (after the 30-day-money-back-guarantee), you will be charged £23.99. You can see all our activation and disconnection fees here.
Extensions® lets you associate up to two smartphones with each of your Vonage lines. You can enjoy the same unlimited¹ calling from your smartphones for the same rates as your Vonage home calling plan from your mobile phone at no extra charge. You can also download the Extensions® app for iPhone® and Android™ smartphones using the Vonage network over Wi-Fi or 3G/4G/GSM mobile networks.
You can add a maximum of two Extensions® to each of your Vonage lines for free. You'll enjoy unlimited¹ calling or low per-minute rates, the same as your Vonage calling plan. You can have as many Vonage lines as you wish.
Three simple steps:
To make a phone call with the Extensions® app for iPhone® and Android™ devices, simply launch the app on your smartphone and dial from your existing address book, within the app.
To use the Extensions® app, you'll need a UK phone number and either an Android™ smartphone (version 2.2 or above) or iPhone® (with iOS4.3 or above).
You can use Extensions® without the Vonage Extensions® app. To find out how call us on 0800 008 6000.
Vonage Extensions® is on all plans except: V-Plan Pakistan 100 and India 400, Residential 0 minute plan, Residential UK 100 anytime minutes, and Residential UK 200 anytime minutes.
You won't receive calls from to your Vonage number on your smartphone unless you forward calls from your Vonage number to your smartphone.
Your operator may make charges for mobile data usage if you make calls over 3G, 4G or GSM networks.
When calling friends and family from the Vonage Extensions® app, they will be presented with your mobile phone number.
No, the Vonage Extensions® app, automatically uses the address book which is already on your smartphone.
Yes you can. If you are connected to WiFi then simply load up the app and dial the number. If you are abroad and using Extensions® over 3G/4G or GSM mobile networks, roaming and data charges may apply, please check with your mobile operator.