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Moving with Vonage
Find our how you keep your Vonage service no matter where you go.
Moving down the street?
Moving into a new house across the street? With Vonage, moving within the same area code couldn't be easier. All you have to do is pack up your Vonage Box and plug it into your broadband connection at your new place. This way, you can keep your existing number. How simple is that?
Moving within the U.K?
Say you're moving across the country from London to Gloucester. With Vonage, not only can you take your current phone number with you, but you can also get a local number for the new city you're moving to. This way, both your new and old friends can call you without paying for a national call.
Moving around the world?
Vonage works virtually anywhere there's a broadband connection. You can take your current number with you if you'd like, and get a new number so all your new friends can call you locally and easily.
Moving FAQ's
How can I best encourage friends and family to keep in contact and not be put off by expensive national or international call rates when I move?You have two options. For a low cost, you can add a local number, called a 'Virtual Number,' to your existing service to cost effectively stay connected to your loved ones.
Say you move to a new city. With Vonage, you can add a Virtual Number in your old area code. With that Virtual Number, friends a family can call you for the cost of a local call. Log in to your Online Account to check for Virtual availability.
Alternatively you can give up your existing number and get a number in your new area code.
You can simply pack your Vonage phone adapter when you re-locate and connect it to your broadband router at your new address.
No, just connect your existing Vonage phone adapter to your broadband connection at your new address.
Yes, you can keep your number and take it with you wherever you decide to move. Alternatively you can add an additional number that is local to your new location. Just log in to your Online Account and check the availability of numbers in your new area code.
No. You have 2 options on your existing Vonage line. You can give up your existing number and replace it with a local number in your new area code. Or you can purchase a low cost Virtual Number.
Yes. It is important to update your registered 999 address through your Online Account so that Emergency services can locate you.
Your number will always stay associated to your Vonage phone adapter unless you decide to change it.
Yes, now that you have moved, remember to log into your Online Account and update your billing information with your new address to avoid payment failure due to address mismatch.
NOTE: Should you have any questions with your service, please contact Customer Care and speak to an Account Manager.
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