"Personal Information" includes any information which can identify an individual, presented in any form, such as: age, name, address (incl. email address), ID numbers, income, credit references and records, ethnic origin, and evaluations.
As a general principle, Vonage will identify the purposes for which personal information is collected at or before the time the information is collected.
What information will Vonage collect: When registering with Vonage you must provide Vonage with the following personal information:
Vonage may also collect Personal Information from such third parties as credit bureaus, employers or personal references or other third parties that represent that they have the right to disclose the information.
Purposes: This information and any other information you provide to Vonage via the Site, email or telephone is required in order to provide you with Vonage's services and the relevant equipment required to use Vonage's services. Also to verify your credit status with third party credit agencies and to inform you of any new offers and services which may be of interest to you.
Sharing and use of Personal Information: The over-riding principles Vonage apply are these:
Credit card information: There has been a lot of publicity about credit card security on the internet so Vonage has decided to operate a secure server, to process credit card payments. Vonage encrypts Customers' credit or debit card information and authorise payment directly. Vonage may transfer to, process and hold your credit card information in countries either within or outside the European Economic Area in connection with performing Vonage's duties.
Personal Information will not be used or disclosed for purposes other than those for which it was collected, except with the consent of you, the individual or as otherwise required or permitted by law. Personal Information will be retained only as long as necessary for the fulfilment of those identified purposes or as otherwise required or permitted by law.
Vonage may disclose a Customer's Personal Information to:
Such disclosures may in some cases be to recipients outside of UK and European Economic Area.
Vonage will retain Personal Information that has been used to make a decision about an individual long enough to allow the individual access to the information after the decision has been made, and, in the event of an access request or a challenge, long enough to exhaust any recourse an individual may have under the law.
When Personal Information that previously has been collected is to be used for a purpose not previously identified, the new purpose will be identified prior to use. Unless otherwise permitted by applicable law, Vonage will obtain the consent of the individual before information is used for that new purpose.
Occasionally, Vonage will communicate to you special bonus and new product offers that we think may be of value to you. Vonage may retain third parties to assist it in marketing such new or additional Vonage products and services to our Customers (and for such purpose may share Personal Information with such third parties) but will not otherwise disclose or make available any Personal Information to any third parties seeking to market their products to Vonage's Customers.
All Vonage Customers have the right to choose not to participate in direct marketing of new products and services from Vonage. If you wish to opt-out of receiving targeted communications from Vonage in electronic, printed or verbal format (other than information included with your monthly bills), simply inform us in writing at Vonage: c/o Privacy Officer, email@example.com
The Site may provide hyperlinks, which are highlighted words or pictures within a hypertext document that may, when clicked, take you to a third party website not controlled by Vonage. Such hyperlinked third party websites may collect and disclose information in a different way to this Site. Vonage is not responsible for the collection, use, or disclosure of information collected through these third party web sites, and Vonage expressly disclaims any and all liability related to such collection, use, or disclosure.
Place of processing: The Personal Information held by Vonage is stored on and processed on computers situated in the United States and (for telephone support) the Philippines.
The knowledge and consent of you, the individual is normally required for the transfer of Personal Information to a destination outside the EEA, subject to certain exceptions. In certain circumstances, Personal Information can be transferred to a destination outside the EEA without the knowledge and consent of the individual.
Personal Information is transferred abroad for the purpose of performing contractual obligations owed by Vonage to you.
Consent: Where required, Vonage will generally seek consent for the use or transfer the information overseas at the time of collection. In certain circumstances, consent with respect to use or disclosure may be sought after the information has been collected but before use (for example, when Vonage wants to use information for a purpose not previously identified).
You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. Vonage will inform you of the implications of such withdrawal. In order to withdraw consent, you must provide notice to Vonage in writing.
The Site uses a feature of Internet web browsers called a cookie, which is a file that is sent to your browser from the Site's computers and stored on your computer's hard drive. A cookie assigns a unique identification code to your computer.
Cookies are used to track and maintain continuity of web sessions such as the subscription process or your viewing of your call details. They also help us track visitors, conduct research, allow you to back click to earlier registration pages viewed by you and improve our content and services.
Vonage's cookies do not collect Personal Information other than the IP address from which you are accessing the Site which may be considered Personal Information. Vonage only collects Personal Information if you knowingly and willingly provide such information.
On this Site, the following types of cookie are used:
Session cookies: these cookies are temporary and will be removed from your computer when you leave the Site.
Persistent cookies: these cookies remain on your computer until you either delete them or they expire.
Third Party cookies: these cookies are set by companies and websites that help us make Vonage offers and promotions that we feel will be of more interest to you. These third party companies and websites are trusted and their cookies only collect anonymous data. These cookies cannot be used to find out your identity.
When you visit third party websites, we strongly recommend that you read their applicable terms and cookie policies before using any third party website.
For a list of the main cookies used on the Site click here.
You may set your Internet web browser to notify you when you receive a cookie or to prevent cookies from being sent or to search for and delete cookies stored on your hard drive. If you prevent a cookie from being sent or if you delete a cookie from your hard drive, you may limit the functionality of the Site. For more information on disabling cookies please visit www.allaboutcookies.org/manage-cookies or visit your Internet web browser's help menus.
Personal Information will be updated as necessary for the purposes for which it is to be collected and used.
Vonage will not routinely update Personal Information unless such a process is necessary to fulfil the purposes for which the information was collected. Personal Information that is used on an ongoing basis, including information that is disclosed to third parties, will generally be accurate and up-to-date to the best of Vonage's knowledge.
Vonage has invested and deployed a wide variety of technology and security features to ensure the privacy of personal and anonymous information collected by it. In addition, Vonage has implemented strict operations guidelines to safeguard Customer privacy at every level of its organisation. Unfortunately, no system is perfect; therefore, Vonage makes no representations or warranties with regard to the sufficiency of these security measures.
Vonage protects all Personal Information regardless of the format in which it is held. The methods of protection include:
Attention: Vonage Limited c/o Privacy Officer: e-mail: firstname.lastname@example.org
Data protection information: You can obtain further information about data protection laws in the UK by visiting the Information Commissioner's website at www.informationcommissioner.gov.uk. You can search for our publicly available Data Protection Notification there, should you so wish.