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Vonage Awards

Frost & Sullivan's 2014 North America Price/Performance Value Leadership Best Practices Award

Vonage has received the 2014 Frost & Sullivan North America Price/Performance Value Leadership Award based on the research organisation's independent review of the Voice over Internet Protocol (VoIP) communication services market. Frost & Sullivan's research also stated that Vonage has become a leader in VoIP communication by offering its customers high-value, low cost communications services in all of its markets.

People's Choice Stevie® Award for Favourite Customer Service - Telecommunications Industry 2014

The 8th Annual International Stevie Awards for Sales & Customer Service was held on Friday 21st February 2014 at the Bellagio in Las Vegas, attended by more than 400 executives from around the world. Vonage earned the 2014 People's Choice Stevie® Award for Favorite Customer Service in the telecommunications category, and the 2014 Silver Stevie® Award for Customer Service Department of the Year, also in the telecommunications category. The award was voted for by approximately 430,000 members of the public between January 23rd and February 14th, 2014.

"Vonage is committed to providing excellent service to each and every one of our customers," said Marc Lefar, chief executive officer of Vonage. "We are thrilled to receive the People's Choice Award for Favorite Customer Service and the Silver Stevie for Customer Service Department of the Year. These awards are a testament to our dedication to our customers. We appreciate the recognition from the Stevie Awards and the people who voted for us."

Best Consumer VoIP Award 2012

At this year's prestigious ITSPA Awards 2012 (Internet Telephony Services Providers Association), Vonage was recognised as an ITSPA Award Finalist in the Best Consumer VoIP Award category. The Awards were hosted at the House of Commons on 21st March and for the fourth year in a row Vonage has been recognised for the high standards of its VoIP offering - quality of service, exceptional value for money and a range of features that allow customers to make and receive calls around the world wherever there is a broadband connection.

Recognising Vonage's latest success, Vincent Potier, MD of Vonage in the UK says; "Being recognised again at the ITSPA Awards is further testimony that we are getting it right when it comes to customer service, customer choice, value for money and the added features our customers want. We listen to our customers - no hidden terms, it's very simple what our customers want we deliver. Our service is easy to use and gives the utmost value to our customers."

Most Innovative VoIP Award 2011

At the prestigious ITSPA Awards (Internet Telephony Services Providers Association) 2011 on March 7th, Vonage was recognised amongst industry leaders by receiving a commendation in the Most Innovative VoIP category for its 1.2 Facebook® app.

The app is free to download and free to use. It aims to give end users the ability to connect to Facebook® friends through additional voice calling.

Best Consumer VoIP Award 2009

Held on the 10th December 2009 at the Strangers Dining Room of the House of Commons, the award acknowledges Vonage UK as setting the industry standard for VoIP services to the public. This year's award recognises the company's commitment and dedication to industry-leading standards of customer service, value for money and providing a wealth of service features to their clients across the world.

Best Consumer VoIP Award 2008

At the prestigious ITSPA awards (Internet Telephony Services Providers Association) 2008, Vonage UK received a Highly Commended Award in the 'Best Consumer VoIP' category. Vonage had been short listed for this category along with BT, Telappliant, Tesco and Truphone. The Award, hosted at the House of Commons on 11th December, recognised the contribution that Vonage has made in an increasingly competitive market and in particular, Vonage's commitment to value for money, service features as well as highly rated customer services.

Commenting on Vonage's latest award, Vincent says; "Vonage is the only UK telecoms player with a genuine desire and unerring commitment to putting customers first. We are delighted that this has been recognised by ITSPA and we will remain focussed in 2009 and beyond on delivering the optimum customer experience at the best possible price".

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