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999 / 112 Emergency Services for Phone Lines

If you use the Service outside England, Wales, Scotland and Northern Ireland you will not be able to call emergency services in the country where you are located.

Vonage provides access to public emergency call services to all customers within England, Wales, Scotland and Northern Ireland. When you dial either 999 or 112, your call is routed from the Vonage network to national emergency operators who will handle your call. The emergency operator will ask for specific information to correctly transfer your call. You will need to promptly and clearly state the nature of your emergency, your location and phone number, and any other requested information. The emergency operator will then route your call to the appropriate emergency agency, such as:

  • Police
  • Fire Brigade
  • Ambulance
  • Coastguard
  • Mountain Rescue
  • Cave Rescue

Important - Update your 999 / 112 Emergency Response Address

Your Vonage device is portable so it is important that you register the location of your device and keep it updated. This information is visible to the Emergency Services so they can see what location assistance is required. You can make changes via your online web account in the features section.

Service Outages Can Prevent 999 / 112 Emergency Services

  • 999 / 112 Emergency Services and Vonage Service DO NOT function during an electrical power or broadband provider outage, or if your Vonage account has been terminated.
  • Vonage devices are supplied with stickers that provide the above warning to phone users.

Important Note

Please refer to the 999 / 112 Emergency Services sections of our Terms of Service for important information regarding access to Emergency Services.

Summary

  • 999 / 112 is free
  • 999 / 112 is available to all customers in the UK (England, Wales, Scotland and Northern Ireland)
  • 999 / 112 requires no activation on your part
  • 999 / 112 and Vonage Service DO NOT function During a Power or Broadband Outage
  • Update your 999/112 Emergency Response Address

Last updated: 14th October 2015

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