Small Business Case Study: Immersive 3D Solutions

Case Study

Immersive 3D Solutions Limited, a virtual reality company, specialises in allowing users to virtually walk through stores. A few years ago, the company’s director, Gary Snyder, came across Vonage as Voice over IP was becoming more popular. The company was looking for a phone solution that aligned with its plan for international expansion.Immersive 3D Solutions

Problem – Expensive packages for international calls

Immersive 3D Solutions had one goal: to expand the business internationally. With this in mind, Gary wanted to make sure that the different offices and franchises had an effective and efficient way of communicating with each other. Therefore, he set out to find a communication partner that could provide international services and support in the most cost-effective way.

“As a company that makes both national and international calls,” says Gary Snyder, “we were looking for an economical phone plan that would control costs. Vonage is a great partner for any company that really wants to move their organisation to the next level.”

Solution – Affordable plans with convenient features

Vonage call plans are perfect for the international caller or small business looking to expand abroad; it offers unlimited calling to over 60 countries for one flat rate. More importantly, through the Vonage Extensions app, Vonage customers can access their voice plan from their very own smartphone, meaning you can travel with Vonage anywhere in the world as long as you have WiFi.

Vonage offers over 26 free features that are available on all of its call plans; this includes caller display and voicemail to text function. Gary recently commented, “I love Visual Voicemail, which immediately notifies me via text [or email] when someone leaves me a voicemail. I can either read a transcript of the voicemail or play back the audio file.” This is the perfect feature when you are travelling and want to listen to that message your client or partner left you.

Finally, a feature that Gary uses frequently, and that can be a real asset for small international businesses, is Vonage’s virtual number feature. Gary states, “I use virtual numbers for my family that live in the States as well as anyone else I’m dealing with for business. It’s so simple to use and for £2.50 a month, you buy a virtual number in the country of your choice.” Having a local number, even when you don’t have a physical in-country presence, means that family or work contacts call locally, thus also avoiding the hefty price of calling internationally.

Results – A reliable, seamless service

For many small businesses, finding the right communications partner is not always easy, particularly when they are looking to keep costs down and expand internationally. For Gary, choosing “Vonage is a no-brainer, plug and play solution that I’ve recommended to a number of people, explaining that it’s so simple, all you have to do is plug your regular phone into the Vonage unit and it’s set up.”