Red Evolution – Small Business Case Study

Case Study

Red Evolution is a Scottish-based creative agency specialising in web design, search marketing and web application development. Striving to provide its clients with excellent services, providing excellent customer service with a reliable communications system is essential to their business.Red Evolution

Problem – Meeting the demands of a growing business

“We were looking for a VoIP provider because our business was growing and I knew we’d be moving around. I wanted to get a phone system that would give me a geographic phone number that would move around as I moved with minimum hassle. I wanted a flexible service,” says David Robinson, founder of Red Evolution.

Solution – Cost effective and flexible service using Vonage Multiline Business (VMB)

“We initially started with the domestic Vonage line but switched to the VMB service as soon as it was launched. We were looking for something similar for a while and the VMB service ticked all the right boxes for us,” says David.  The service is a great option for businesses that have a remote workforce. David continues, “We have a work force that is very spread out, our head office is in North East Scotland and we have employees in South West Scotland and the North East of England. They all have Vonage phones at their desk and we can easily transfer calls from clients through to them without a problem.”

Results – Savings and a flexible service

 “Vonage is a great service for small to medium size businesses. It’s low cost and flexible, you can easily add extensions as and when you need them. The flexibility includes being able to take the number with you wherever we go. We may move offices soon and all we’ll need to do is plug our Vonage box into the broadband router and we’ll be able to use it straight away,” says David. “I’ve recommended the service to a lot of people and wouldn’t hesitate to recommend it again.”

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