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Features to help your business work smarter

Both in and out of the office.

Working Efficiently

Anonymous Call Rejection
Anonymous Call Rejection - Reject calls from anonymous parties who have explicitly restricted their Caller ID. Seat type feature is included
Block Call Redirection
Block Call Redirection - Prevent calls being redirected multiple times, once the caller has already been redirected. Seat type feature is included
Busy Lamp Field
Busy Lamp Field - Display your availability so your team know if you are able to accept new calls. Seat type feature is included
Do Not Disturb
Do Not Disturb - Setting to show you are busy and cannot receive calls. Seat type feature is included
Last Number Redial
Last Number Redial - Redial the last call that you made. Seat type feature is included
Intercom
Intercom - Call another extension, where the request sent to the destination is automatically answered. Seat type feature is included
Speed Dial
Speed Dial - Assign numbers you call frequently with a particular dialling code. For example dial 9 to call reception. Seat type feature is included
Call Return
Call Return - Call the last number you dialled, without re-entering the phone number. Seat type feature is included
Directed Call Pick Up
Directed Call Pick Up - Dial a feature access code followed by an extension, so your call can be picked up by another team member. Seat type feature is included
Voice Remote Access
Voice Remote Access - Allows the administrator of the group to select attributes of the Voice Messaging service that apply to the whole phone system. Seat type feature is included

Mobile & Flexible Working

Remote Office
Remote Office - Access your office phone to make calls, transfer calls or attend conference calls via any remote phone, through 3-step dialling. Seat type feature is included
Smartphone App
Smartphone App - Integrate your office phone with your mobile, ensuring you never miss a business call. Plus maintain a single identity by displaying your landline number when making outbound calls. And you can also synchronize your communication preferences and contact details. Seat type feature is included
Tablet App
Tablet App - Integrate your office phone with your tablet and you'll never miss a business call again. In addition, maintain a single identity by displaying your business phone number when making outbound calls and you can also synchronize your communication preferences and contact details. Seat type feature is included
Desktop / Laptop App
Desktop / Laptop App - Integrate your office phone with your desktop/laptop. Not only you'll never miss a business call again, you'll also be able to make and accept calls with a single click. Plus maintain a single identity by displaying your landline number when making outbound calls and you can also synchronize your communication preferences and contact details. Seat type feature is included
Call Forwarding
Call Forwarding - When you know you're not able to accept any incoming calls, set up calling rules to have your calls sent to either VoiceMail, another member of your team or to any other device, like you home phone or mobile. Seat type feature is included
Voicemail
Voicemail - If you are unable to answer the phone, allow your callers to leave you a recorded message. Seat type feature is included
Multi Device Extension
Multi Device Extension - Have incoming calls appear at multiple locations simultaneously. All devices where call appearance is shared can be used to answer an incoming call or originate a call on behalf of the main location. Seat type feature is included

Teamwork

Call Park
Call Park - Suspend a call for an extended period of time. During this time, you are free to make and receive other calls and invoke other features without limitation. When ready, retrieve the parked call from any extension on the system. Seat type feature is included
Call Pickup
Call Pickup - Answer any ringing line within your call-pickup group. A call-pickup group is a defined subset of users that can pick up each other's calls. Seat type feature is included
Barge-in Exempt
Barge-in Exempt - When enabled, another user cannot dial into your existing call to listen to the conversation. Seat type feature is included
Call Transfer
Call Transfer - Transfer your call to a specified destination. Seat type feature is included
Conference Calling - 20
Conference Calling - 20 - Join or host an audio conference with up-to 20 colleagues or clients in a teleconference when you can't all be in the same location. Seat type feature is included
Conference Calling - 50
Conference Calling - 50 - Join or host an audio conference with up-to 50 colleagues or clients in a teleconference when you can't all be in the same location. Seat type feature is included
3-Way Call
3-Way Call - Make a call with two other users. Seat type feature is included
6-Way Call
6-Way Call - Add other users to a call in progress, similar to the Three-Way Calling service, up to a maximum of 6 other parties. Seat type feature is included
Group Calling Line ID
Group Calling Line ID - Group administrator can assign a Calling Line Identity (name and number) to an entire group. Seat type feature is included
Instant Group Call
Instant Group Call - You can call a group of members, whereby all members in the group are called. As the members answer, they are joined into a multi-way conference. Seat type feature is included

Records & Privacy

Customer Originated Trace
Customer Originated Trace - Request a call trace from the service provider for the last active call. Seat type feature is included
Authorised User
Authorised User - Set up calling rules, where certain numbers like international phone numbers, cannot be connected unless a valid code is entered. Seat type feature is included
Call Recording
Call Recording - Unlimited storage to record your calls. Your recordings are stored in the UK and accessible for 6 months after creation. (Transferred calls may not be recorded). Seat type feature is included
Hide My Number
Hide My Number - Hide your number so it's not displayed when making outbound calls. Seat type feature is included
Directory Name Privacy
Directory Name Privacy - Block your number from being displayed in the system directory. Seat type feature is included
Privacy
Privacy - Allows you to exclude yourself from group and directory listings, Auto Attendant extensions and/or name dialling, and phone status monitoring. Seat type feature is included
Calling Line ID Delivery
Calling Line ID Delivery - Have your number displayed to people both inside and outside your directory when you make calls. Seat type feature is included
Calling Name Retrieval
Calling Name Retrieval - Your name is displayed to other users on your system directory. Seat type feature is included
Call Monitoring
Call Monitoring - Listen to a call that is being taken by another user in your team. Seat type feature is included
Calling Plan
Calling Plan - Block users from making and receiving certain types of outgoing calls like long distance, toll, or Business 1000 and Business Unlimited calls. Seat type feature is included

Other Features

Auto Attendant
Auto Attendant - Record a personalised greeting for all your callers, providing them with a menu of options where they can self-direct themselves to the right department or team member in your business. For example, Thank you for calling Sample Company. Press 1 for Sales; Press 2 for customer service. Seat type feature is included
Music On Hold
Music On Hold - Give your customers something to listen too while they are waiting for their call to be answered. Seat type feature is included
Hunt Group
Hunt Group - Distribute your incoming calls to multiple users according to a pre-defined hunting policy. Seat type feature is included
Sequential Ring
Sequential Ring - Distribute your calls to a defined list of phone numbers which are then called sequentially upon receiving an incoming call. Seat type feature is included
Simultaneous Ring
Simultaneous Ring - Distribute your calls to a defined list of phone numbers which are then called simultaneously upon receiving an incoming call. Seat type feature is included
Call Waiting
Call Waiting - Answer a new call when you are already engaged in a call. Seat type feature is included
Call Hold
Call Hold - Pause a call for any length of time. Seat type feature is included
Virtual Number
Virtual Number - Add up to 10 additional phone numbers and/or extensions to your phone line. Seat type feature is included

Contact us to get started today

Call us on 0207 993 9000 or request a call back

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