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Trust Pilot Rating

Features to help your business work smarter

Both in and out of the office.

Working Efficiently

Anonymous Call Rejection
Anonymous Call Rejection - Reject calls from anonymous parties who have explicitly restricted their Caller ID. View seat type feature is included with
Block Call Redirection
Block Call Redirection - Prevent calls being redirected multiple times, once the caller has already been redirected. View seat type feature is included with
Busy Lamp Field
Busy Lamp Field - Display your availability so your team know if you are able to accept new calls. View seat type feature is included with
Do Not Disturb
Do Not Disturb - Setting to show you are busy and cannot receive calls. View seat type feature is included with
Last Number Redial
Last Number Redial - Redial the last call that you made. View seat type feature is included with
Intercom
Intercom - Call another extension, where the request sent to the destination is automatically answered. View seat type feature is included with
Speed Dial
Speed Dial - Assign numbers you call frequently with a particular dialling code. For example dial 9 to call reception. View seat type feature is included with
Call Return
Call Return - Call the last number you dialled, without re-entering the phone number. View seat type feature is included with
Directed Call Pick Up
Directed Call Pick Up - Dial a feature access code followed by an extension, so your call can be picked up by another team member. View seat type feature is included with
Voice Remote Access
Voice Remote Access - Allows the administrator of the group to select attributes of the Voice Messaging service that apply to the whole phone system. View seat type feature is included with

Mobile & Flexible Working

Remote Office
Remote Office - Access your office phone to make calls, transfer calls or attend conference calls via any remote phone, through 3-step dialling. View seat type feature is included with
Smartphone App
Smartphone App² - Integrate your office phone with your mobile, ensuring you never miss a business call. Plus maintain a single identity by displaying your landline number when making outbound calls. And you can also synchronize your communication preferences and contact details. View seat type feature is included with
Desktop / Laptop App
Desktop / Laptop App - Integrate your office phone with your mobile, ensuring you never miss a business call. Plus maintain a single identity by displaying your landline number when making outbound calls. And you can also synchronize your communication preferences and contact details. View seat type feature is included with
Call Forwarding
Call Forwarding - When you know you're not able to accept any incoming calls, set up calling rules to have your calls sent to either VoiceMail, another member of your team or to any other device, like you home phone or mobile. View seat type feature is included with
Voicemail
Voicemail - If you are unable to answer the phone, allow your callers to leave you a recorded message. View seat type feature is included with
Multi Device Extension
Multi Device Extension - Have incoming calls appear at multiple locations simultaneously. All devices where call appearance is shared can be used to answer an incoming call or originate a call on behalf of the main location. View seat type feature is included with

Teamwork

Call Park
Call Park - Suspend a call for an extended period of time. During this time, you are free to make and receive other calls and invoke other features without limitation. When ready, retrieve the parked call from any extension on the system. View seat type feature is included with
Call Pickup
Call Pickup - Answer any ringing line within your call-pickup group. A call-pickup group is a defined subset of users that can pick up each other's calls. View seat type feature is included with
Barge-in Exempt
Barge-in Exempt - When enabled, another user cannot dial into your existing call to listen to the conversation. View seat type feature is included with
Call Transfer
Call Transfer - Transfer your call to a specified destination. View seat type feature is included with
Conference Calling - 20
Conference Calling - 20 - Join or host an audio conference with up-to 20 colleagues or clients in a teleconference when you can't all be in the same location. View seat type feature is included with
Conference Calling - 50
Conference Calling - 50 - Join or host an audio conference with up-to 50 colleagues or clients in a teleconference when you can't all be in the same location. View seat type feature is included with
3-Way Call
3-Way Call - Make a call with two other users. View seat type feature is included with
6-Way Call
6-Way Call - Add other users to a call in progress, similar to the Three-Way Calling service, up to a maximum of 6 other parties. View seat type feature is included with
Group Calling Line ID
Group Calling Line ID - Group administrator can assign a Calling Line Identity (name and number) to an entire group. View seat type feature is included with
Instant Group Call
Instant Group Call - You can call a group of members, whereby all members in the group are called. As the members answer, they are joined into a multi-way conference. View seat type feature is included with

Records & Privacy

Customer Originated Trace
Customer Originated Trace - Request a call trace from the service provider for the last active call. View seat type feature is included with
Authorised User
Authorised User - Set up calling rules, where certain numbers like international phone numbers, cannot be connected unless a valid code is entered. View seat type feature is included with
Call Recording
Call Recording - Unlimited storage to record your calls. Your recordings are stored in the UK and accessible for 6 months after creation. (Transferred calls may not be recorded). View seat type feature is included with
Hide My Number
Hide My Number - Hide your number so it's not displayed when making outbound calls. View seat type feature is included with
Directory Name Privacy
Directory Name Privacy - Block your number from being displayed in the system directory. View seat type feature is included with
Privacy
Privacy - Allows you to exclude yourself from group and directory listings, Auto Attendant extensions and/or name dialling, and phone status monitoring. View seat type feature is included with
Calling Line ID Delivery
Calling Line ID Delivery - Have your number displayed to people both inside and outside your directory when you make calls. View seat type feature is included with
Calling Name Retrieval
Calling Name Retrieval - Your name is displayed to other users on your system directory. View seat type feature is included with
Call Monitoring
Call Monitoring - Listen to a call that is being taken by another user in your team. View seat type feature is included with
Calling Plan
Calling Plan - Block users from making and receiving certain types of outgoing calls like long distance, toll, or Business 1000 and Business Unlimited calls. View seat type feature is included with

Other Features

Auto Attendant
Auto Attendant - Record a personalised greeting for all your callers, providing them with a menu of options where they can self-direct themselves to the right department or team member in your business. For example, Thank you for calling Sample Company. Press 1 for Sales; Press 2 for customer service. View seat type feature is included with
Music On Hold
Music On Hold - Give your customers something to listen too while they are waiting for their call to be answered. View seat type feature is included with
Hunt Group
Hunt Group - Distribute your incoming calls to multiple users according to a pre-defined hunting policy. View seat type feature is included with
Sequential Ring
Sequential Ring - Distribute your calls to a defined list of phone numbers which are then called sequentially upon receiving an incoming call. View seat type feature is included with
Simultaneous Ring
Simultaneous Ring - Distribute your calls to a defined list of phone numbers which are then called simultaneously upon receiving an incoming call. View seat type feature is included with
Call Waiting
Call Waiting - Answer a new call when you are already engaged in a call. View seat type feature is included with
Call Hold
Call Hold - Pause a call for any length of time. View seat type feature is included with
Virtual Number
Virtual Number - Add up to 10 additional phone numbers and/or extensions to your phone line. View seat type feature is included with

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