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Keeping Records & Maintaining Privacy

Record and retrieve calls and messages and maintain call history

Vonage's business phone system lets you record and retrieve calls, messages and logs that matter to you. Whether for training, legal compliance or query purposes, call recording keeps a record of some or all of your calls for future playback. Messages can be sent to your email inbox as audio files and basic call logs will provide a history of all calls to all extensions for your review.

Customer Originated Trace
Customer Originated Trace - Request a call trace from the service provider for the last active call. View seat type feature is included with
Authorised User
Authorised User - Set up calling rules, where certain numbers like international phone numbers, cannot be connected unless a valid code is entered. View seat type feature is included with
Call Recording
Call Recording - Unlimited storage to record your calls. Your recordings are stored in the UK and accessible for 6 months after creation. (Transferred calls may not be recorded). View seat type feature is included with
Hide My Number
Hide My Number - Hide your number so it's not displayed when making outbound calls. View seat type feature is included with
Directory Name Privacy
Directory Name Privacy - Block your number from being displayed in the system directory. View seat type feature is included with
Privacy
Privacy - Allows you to exclude yourself from group and directory listings, Auto Attendant extensions and/or name dialling, and phone status monitoring. View seat type feature is included with
Calling Line ID Delivery
Calling Line ID Delivery - Have your number displayed to people both inside and outside your directory when you make calls. View seat type feature is included with
Calling Name Retrieval
Calling Name Retrieval - Your name is displayed to other users on your system directory. View seat type feature is included with
Call Monitoring
Call Monitoring - Listen to a call that is being taken by another user in your team. View seat type feature is included with
Calling Plan
Calling Plan - Block users from making and receiving certain types of outgoing calls like long distance, toll, or Business 1000 and Business Unlimited calls. View seat type feature is included with

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Call us on 0207 993 9000 or request a call back

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