We use cookies to help improve how this site works and the services we offer. By continuing to use this site without changing your cookies settings you agree to our use of cookies. To find out more about how this site uses cookies and how to disable them visit our cookies policy. Close Message

Trust Pilot Rating

Establish your needsSTEP 1: ESTABLISH YOUR COMPANY'S PHONE NEEDS

By understanding what your company currently requires from its phone system, you'll be well placed to choose a replacement telephone system that has all the right features.

We suggest considering the following.

  • HOW MANY PEOPLE MAKE CALLS (I.E. HOW MANY PHONE EXTENSIONS WILL YOU WANT)?
  • DO YOU RECEIVE A HIGH VOLUME OF CALLS?
  • DO YOU WANT CALLERS TO BE ABLE TO SELF-SELECT WHICH DEPARTMENT OR TEAM THEY WANT TO REACH WITHIN YOUR COMPANY?
  • DO YOU NEED A WAY TO DEAL WITH CALLERS WHO RING OUT OF OFFICE HOURS?
  • DO YOU NEED TO BE ABLE TO TRANSFER CALLS BETWEEN USERS?
  • DO YOU HAVE EMPLOYEES OR CONTRACTORS WHO WORK REMOTELY?

Select the right set of featuresSTEP 2: SELECT THE RIGHT SET OF FEATURES

Selecting the right set of features to meet your company's needs is an important consideration when replacing your office telephones.

For example:

  • DO YOU NEED A SINGLE BUSINESS TELEPHONE OR A MORE ADVANCED BUSINESS PHONE SYSTEM?

ADVANCED CALL MANAGEMENT FEATURES INCLUDE

Call pickup
Call pickup
All extensions ring at once, anyone can pickup
Hunt groups
Hunt groups
Calls routed to the next available extension
Auto Attendant
Auto Attendant
Calls can direct themselves to the right department
Short code extension dialling
Short code extension dialling
Short internal numbers for any extension
  • DO YOU NEED YOUR STAFF TO BE EASILY REACHABLE WHEREVER THEY ARE, ON ANY DEVICE?
  • WOULD IT BE USEFUL IF INCOMING CALLS INTERACT WITH YOUR CONTACT MANAGEMENT SOFTWARE?

Consider costSTEP 3: CONSIDER COST, RELIABILITY AND SERVICE QUALITY

Choose a replacement office phone from a supplier that can give you the service your company needs, whilst meeting your budge and performance criteria.

  • HAVE YOU COMPARED THE COST OF SERVICES FROM DIFFERENT PROVIDERS?

Calculate the following items to work out the cost of each provider's service:

  • One-off charges for new equipment
  • Standard monthly plan charges
  • Additional charges for features not included as standard
  • Monthly charges for additional phone extensions
  • Calling costs
  • Costs related to upgrading your broadband connection
  • CHECK YOUR BROADBAND IS FAST ENOUGH TO SUPPORT A HOSTED PHONE SYSTEM
  • IF YOUR BROADBAND IS FAST ENOUGH, MAKE SURE YOU WON'T BE REQUIRED TO SWITCH BROADBAND SUPPLIERS TO GET A REPLACEMENT TELEPHONE SYSTEM
  • INVESTIGATE HOW EASY IT WILL BE TO SWITCH TO YOUR REPLACEMENT OFFICE PHONE SYSTEM
  • SHORTER CONTRACTS OFFER MORE FLEXIBILITY AND REDUCE YOUR RISK
  • CONSIDER AND EVALUATE A HOSTED VS ON-PREMISE PHONE SYSTEM

Check installationSTEP 4: CHECK INSTALLATION AND ON-GOING
SERVICE MANAGEMENT PROCESSES

When replacing your office telephone system, ask potential suppliers the following questions to ensure switching and managing your new phone system is seamless.

  • WHAT WILL HAPPEN AS YOU SWITCH OFER TO A SUPPLIER'S PHONE SYSTEM? FOR EXAMPLE, WILL YOU NEED ANY NEW EQUIPMENT?
  • IF YOU NEED NEW EQUIPMENT, WILL THE SUPPLIER SEND PRECONFIGURED EQUIPMENT THAT SIMPLY NEEDS PLUGGING IN AND SWITCHING ON?
  • CAN YOUR SUPPLIER PROVIDE THE RIGHT KIND OF REPLACEMENT PHONE SYSTEM FOR YOUR OFFICE?
  • WILL IT BE EASY TO MAKE CHANGES TO YOUR PHONE SERVICE AS YOUR NEEDS EVOLVE?

Request a call back

Need advice on replacing your phone system? Request a call back from our expert team today.

Why you should choose Vonage

Join over 600,000 business users with a big office phone system at a small price.

Current Promotion

FREE Office Phone
On Vonage Business Phone System Plans

Offer ends in 10 days!