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UK and International Call Rates and Charges

See our rates for our Single Line Product. For details of call charges our Business Phone System product, please click here.

International Rates

These are rates to countries when not included in your plan. Rates are priced at pence per minute.

A Call Set-Up Fee (CSF) of 17p per call applies to calls not included in your plan.

Description Rate / Min Call Set-up Fee Area Code
- - - -

All rates are charged (inc VAT)

Prices last updated: 11/08/2016

Standard UK Rates

Rates to UK numbers not included in your call plan or outside of your inclusive minutes.

A Call Set-Up Fee (CSF) of 17p per call applies to calls not included in your plan.

Number Starting Description Day / minute Evening / minute Weekend / minute Call Set-up Fee
- - - - - -

All rates are charged (inc VAT)

Prices last updated: 06/02/2017

UK Rates Overview

UK rates Talk Plan Premium Plan
Calls to 01, 02, 03 numbers Unlimited* Unlimited*
Calls to UK Mobiles 8p/min (+ 17p set-up fee) 4p/min (+ 17p set-up fee)
Calls to Voicemail Included Included
Calls to 1471 Included Included
Vonage to Vonage Included Included
Vonage access - Your callers use a prefix and call you at a local rate. Included Included
Customer Care - call to 0207 993 9000 Included Included

084, 087 & 118 Charges

Number Access Charge Service Charge
084 9.5p/min See key
087 9.5p/min See key
118 9.5p/min See key

Key

Access Charge: This charge is set by Vonage at 9.5p/min (inc VAT)
Service Charge: This charge is set by the organisation or service that you are calling. This "service charge" will vary for each organisation or service and you should see the price wherever the number is advertised.

As a result of new regulations introduced by Ofcom, the telecommunications regulator, the way calls to numbers beginning 084, 087 and 118 numbers will be changing as of 1 July 2015.

This does not affect calls to 0800 and 0808 numbers, which are still free from the Vonage service.

What's Included

Use this to search for a country in your call plan to see which numbers are included.

Description Rate / Min Call Set-up Fee Area Code
- - - -

All rates are charged (inc VAT)

Prices last updated: 11/08/2016

International Rates Overview

Cost of calling following countries Talk Plan Premium Plan
To landlines To mobiles To landlines To mobiles
Ireland 2p/min 15p/min Unlimited* 15p/min
US 2p/min 2p/min Unlimited* Unlimited*
Canada 2p/min 2p/min Unlimited* Unlimited*

Business Phone System Call Charges

Calls to UK landline numbers starting with 01, 02, & 03 and UK mobiles on all major UK mobile networks (Vodafone, O2, EE, Three, Virgin Mobile (EE), Asda Mobile (EE) and Tesco Mobile (O2)) outside your call plan will be charged at 4p/min plus a call setup charge of 5p per call (excluding VAT).

Calls to service numbers are charged at the advertised service charge plus an access charge of 7.62p/min (excluding VAT).

For all other call charges, please contact our call centre on 0207 993 9000.

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