Teams at the ready and online support, too
A hallmark of the Vonage Business Cloud phone system it's simplicity. It's cloud-based so it's managed without server equipment on premises. It can be configured simply either by the customer or with the help of our Customer Care team. To ensure your productivity, we provide robust support whenever you need it for your cloud-based business phone system.
24/7 customer care and tech support
Our experienced Customer Care agents offer a full range of support services, and regularly provide solutions within the course of a single phone call—from helping you set up your Virtual Receptionist to adding new extensions to integrating with your Salesforce application. Technical Support pros are also available to troubleshoot issues directly and/or offer technical guidance.
You can speak with our support teams 24 hours a day, 7 days a week.
Online support tools
We know that many of our customers prefer to customise and learn more about the system on their own, so we've built our Vonage Business Cloud support website to be both comprehensive and empowering. From step-by-step instructions on configuring business phone features, to knowledgebase articles and how-to videos—you'll find what you need. Plus, the site is constantly updated as new calling features are introduced and existing features are upgraded.