Agent 511
AGENT511 specialises in mobile technology and customer contact centre tools providing their clients with the most integrated solutions including interactive text, email, voice and social media communications, delivering a seamless customer experience. They serve the utilities, emergency services, municipalities and enterprise spaces.
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Overview
AGENT511 uses Vonage's WebRTC server for sharing multimedia messages with contact centres. The server integrates with AGENT511's TEXTBLUE platform, a text to 9-1-1 solution that seamlessly delivers text, pictures, and video. Through Vonage's interactive Video API, TEXTBLUE LIVESTREAM provides a wireless user and a dispatcher with the ability to share video through a unique link that can be shared with first responders. Audio and video may be configured for one or two-way communication. Either party may terminate the sharing at any time. The dispatcher can also forward a similar URL to first responders to participate in the session. Achieving 2-way, interactive live video capability supplies dispatchers on the front lines of emergency response with the additional capacity to rapidly navigate communications across a citizen's journey.
