Application Partner

Textline & Vonage: Powerful SMS Text Message Communication For Customer Support and Sales Teams

Who we are

Textline's software enhances the customer experience by empowering companies to communicate with their customers seamlessly via SMS text messaging. Customer support teams see faster resolutions and higher customer satisfaction. Sales teams experience increased customer responses compared to email and phone. Companies like 1-800-Got-Junk, Live Nation and Bird Scooter take advantage of Textline's robust texting automation, team collaboration and manager insight tools. Additionally, Textline integrates with many leading business software products like Zendesk, Salesforce and Zapier.

How we work with Vonage

Textline provides a plug-and-play, multi-user, web-based interface for text messaging with Vonage APIs.

Use Cases

Engage with industry-specific communications such as e-comm, logistics, start-ups, home/professional services, real estate and hospitality with common use cases in customer services, sales and logistics.

  • Allow mobile first customers to conveniently text customer support questions
  • Cost-effectively scale support teams by enabling agents to handle multiple customers at once
  • Increase marketing generated leads by driving customers to simply text their interest
  • Close more sales by being able to connect with more customers
  • Build more personalised customer relationships, leading to greater LTV

Screens shots showing how Textline provides a plug and play, multi-user, web-based interface for text messaging with Vonage APIs.

Industries
  • eCommerce/Retail
  • Hospitality/Travel/Transportation
  • Logistics
  • Financial Services/Insurance
Areas of Focus
  • Customer Engagement
  • Call Centre
  • Logistics
  • Support

Developer Resources

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UK free phone number: 0330 808 9348