Communication is Key to Remote Work
Drive exceptional customer experiences by bringing together virtual communications inside and outside your organization. Vonage Contact Centers empowers your virtual employees and quickly positions them to excel. Learn how with our ebook.
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Customer Experience
Vonage Contact Center helps agents solve problems the first time, smooth tricky conversations, and add insight to everyday queries. From sales to service, Vonage Contact Center empowers your agents to deliver exceptional customer experiences, irrespective of their location.
Technology
Vonage Contact Center was built from the ground up as a cloud-native, multi-tenant CCaaS solution that enables organizations to have more successful conversations with customers. It is based on an intelligent communications platform that integrates messaging, communications, and customer back-office data with an engagement engine that maximizes customer relationships.
Cloud-Native Solution
Core contact centre functionality, such as omni-channel routing, self-service IVR, automated outbound dialing, screen pops, and associated real-time CRM/Salesforce updates, are provided globally with market-leading availability across clustered data centers in each region.
"Our best estimate is that 25-30% of the workforce will be working-from-home multiple days a week by the end of 2021."
— Kate Lister, President of Global Workplace Analytics
Business continuity starts now.
To be successful, your business needs to be seamless regardless of location. Vonage Business Communications can help employees stay connected with each other and with customers—no matter where, or how, they choose to work. Download our ebook to unlock best practices on staying connected through today's evolving business landscape.
Thanks for your interest.
We think you'll enjoy our Communication is Key to Remote Work ebook.