Communication is Key to Remote Work: Empower Your Virtual Employees and Unlock Your Team's Potential
Position your company to excel in a post COVID-19 world. See how with our ebook, including a special forward by Alan Masarek, CEO, Vonage.
Suddenly remote? Us, too.
At Vonage, we have over 2,000 employees around the globe. We’re sitting on top of a super powerful cloud communications platform, so when it was time for the whole company to work remotely, we were ready. If your transition was harder, that’s ok. It’s not too late, and it won’t take long to get caught up.
Customer ExperienceThe single most powerful differentiating factor today is your customer experience. In an emergency like COVID-19, have your customers experienced seamless transitions and clear, effective communication? Are your agents empowered to give that to them without delay?
TechnologyThe infrastructure needed for businesses to shift to a remote workforce could be a barrier to effective transition, but it doesn’t need to be. It’s 2020, and technology should work for you. We know the way, and it’s not as far as you think.
Contact CenterThe traditional contact center is a big room with a lot of people in it. But it doesn’t have to be. The good news: Support agents’ jobs are among the quickest and easiest to transition from on-premises to remote.
Business continuity starts now.
To be successful, your business needs to be seamless regardless of location. Cloud-based communications can help employees stay connected with each other and with customers—no matter where, or how, they choose to work. Download our guide to remote work to unlock best practices on staying connected in a post-COVID-19 world.