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Customer Contact Week Europe 2020: Go above and beyond the call with Vonage

Visit Vonage’s booth Oct. 27–29, 2020, at the all-virtual CCW Europe to meet with product experts, interact with our content, hear from a customer CEO about how his company digitally transformed their CX, and more. Register now by clicking the button below!

Illustration of a contact center agent in the center with spokes out to customers
OCT. 27–29, 2020

Create a sustainable CX and realize a virtual contact centre

Discover how Vonage Contact Centre offers the tools to manage your contact centre from anywhere, ensure remote agents’ well-being, and more. Visit our sponsorship page to download our content now!


Globe and customers with API icons
OCT. 28, 2020 | 1 PM GMT

How Spotzer transformed their CX and service efficiency for a global customer base

Join this fireside chat with Spotzer CEO Peter Urmson to learn how Spotzer:

  • Supports CX and carries out a global CX strategy

  • Tackles the core challenges of serving customers across four continents

  • Realized it needed to change its contact-centre system

  • Satisfied their partners' contact-centre requirements

  • Managed their CX transformation and ensured a successful project delivery

  • Operates today and pursues its vision for the future

Hear from our speakers!

Paul Turner

Paul Turner | VP, Strategic Acounts at Vonage

Former COO of NewVoiceMedia, now Vonage, the leading telephony integration for businesses using Salesforce in a customer contact centre or inside sales function. Paul is a seasoned veteran of the Telco & Communications & IT industries. Hugely successful in the enterprise space across EMEA, having secured 7 of the top 10 Vonage Contact Centre largest deals. A massive advocate of Salesforce, having worked on projects such as Albert Heijn, Rituals, de Bijenkorf, Schiphol Airport, ABInBev and TP Vision.
Peter Urmson of Spotzer Company

Peter Urmson | Chief Executive Officer, Director at Spotzer

Pete is the CEO / Director of Spotzer and the leader of the Executive Team. He is responsible for developing the strategy and leading his Executive team in accelerating Spotzer’s growth, product/service innovation, and driving NPS results across the globe. Pete has an extensive track record in digital marketing and is a leader in the industry. Prior to his time at Spotzer, Pete worked with several international, enterprise, and medium-sized organisations to launch their digital marketing services.