Vonage Contact Centre

Making the Virtual Contact Centre a Reality

August 20th, 2pm BST / 3pm CET / 9am EST

The exemplary customer experience is a staple of business success. But now, where you deliver that experience can be anywhere—all thanks to the virtual contact centre.

Join contact centre experts to learn how to enhance the experience for both your customers and agents. We’ll explore virtual contact centres, remote agents, speech analytics, reporting and dashboards, AI virtual assistants, your team’s well-being, and more.

Jonathan Kershaw

Director of Product Management Vonage

Tim Kimber

Global Director of Product Marketing Vonage

Topics We Will Discuss

Challenges running a remote contact centre
How Conversation Analyzer can help your business
Discover the possibilities brought by the Virtual Assistant
The remote sales environment
Gamifying Agent's Behavior
Coaching and Mental Well-Being
Performance and metrics

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