Vonage Voices: Leaders Speak
Now Available On-Demand
Vonage Voices is a series of thought leadership discussions on issues of topical interest. Business leaders, experts, and visionaries share their thoughts and approaches to seemingly impossible challenges. Vonage Voices is your opportunity to listen in and benefit from their experience, expertise, and business acumen.
- Expert education: Enjoy insights from C-suite, business, and thought leaders across industries
- Timely topics: Hear how these leaders navigate perceived blocks and identify areas to excel with integrated, programmable communications
- Comfy chat: Sit back and relax while you soak in the free-flowing, success-centric discussions
The Voice Voices sessions are now available on demand. Simply complete the form for unlimited access.
Session 1 - Future vs. Fear—Engaging & Delivering in a Time of Uncertainty
Industry : Financial Services; Energy Utils; relevant cross-industry
Speakers : Jason Sharpe (High Performance Business Coach, NED); Lizzie Hieron (COO, Co-op Energy); Simon Broadly (M.D., Tenetlime)
(Notes: Jason Sharpe ((ex- Ovo, Citi, FirstDirect) chaired the conversation with Lizzie Hieron (COO Co-op Energy, formerly at Social Energy, Severn Trent, Ecotricity) and Simon Broadley (MD Tenetlime, formerly at Leeds B.S, Yorks B.S).
Theme : Every company has a Business Continuity plan and most think they’re prepared for when disaster happens, but how did those plans stand up to the scrutiny of a global pandemic and almost overnight lockdown? This conversation discusses business continuity solutions, tactics for maintaining customer connections, and finding new ways to balance growth, productivity, and practical learnings.
Session 2 - How Retail, CP, and Supply Chain Leaders Survive, Revive, and Thrive in the New Normal
Industry : Retail, CPG, Supply Chain, Logistics; relevant cross-industry
Speakers : Jason Sharpe (High Performance Business Coach, NED); Dean Clegg (Global Buying Director, Sainsbury’s Argos)
Theme : How do you balance People and Product, and be true to your core purpose, when 600 factories across 12 countries have just gone into total lockdown? Keeping supply and demand in tandem across three continents tested scenario planning to the limit, but through improved and sustained communication, this global brand managed to identify new and efficient ways of working, even in crisis, to create lasting positive change for the business.
Session 3 - Is the Lockdown a Catalyst for a High Street Revival?
Industry : High Street Retail, F&B, Lifestyle; relevant cross-industry
Speakers : Jason Sharpe (High Performance Business Coach, NED); Tony Page (Turnaround CEO, Chairman, Board Advisor); Paul Thomas (Retail Director, Monsoon Accessorize).
Theme : Leaders in retail and the retail ecosystem face countless challenges. Factor in the pandemic, and how does one even begin to foresee and plan for the future? 3 of the most high profile executives discuss how their businesses have adapted to unprecedented change and disruption and preview the future of the UK High Street. Their candid insights are surprising and encouraging. In fact, if you’d like to know how a 75 percent decrease in footfall is not insurmountable—then you need to listen in. With the recent much publicised demise of high street brands (Debenhams, Arcadia) this session seems prophetic. What other changes did our leaders predict?
Session 4 - Is Innate Agility enough advantage to Survive and Thrive in a Crisis?
Industry : Fintech, Financial Services; Start-ups and challenger brands; relevant cross-industry
Speakers : Jason Sharpe (High Performance Business Coach, NED); Stewart Bromley (COO, Atom Bank)
Theme : In this conversation we’re talking about Challengers and Disrupters and whether their innate agility has given them an advantage over traditional businesses to survive and thrive as we bounce forward – or, maybe, the pandemic has forced traditional businesses to react, to expedite their own plans to regain the advantage? 2020 has, for sure, forever changed the way brands deliver on their ‘core purpose’. But, for as much as things are different, customer experience remains the foundation of loyalty and profit so maybe it’s best to focus on what’s always been important?
Session 5: How do you provide a consistent and frictionless customer experience with a remote workforce and still deliver record revenues?
Industry : Fintech, Retail, Digital disrupters; Start-ups and challenger brands; relevant cross-industry
Speakers : Jason Sharpe (High Performance Business Coach, NED); Mark Billingham (CS Director and COO, Very Group)
Theme : The contrast between the success of digital and online retail versus the decline of High Street retailers has never been put into sharper focus than during lockdown. This session explores how the ‘digital’ model enabled Very Group to maintain a joined up and consistent customer centric journey and achieve record sales and profit, despite a lockdown which entirely closed several business contributors and forced everyone else to work remotely?
Session 6 - How do Microsoft and GitHub deliver exemplary global customer service at scale and seamlessly across all channels, communities and devices.
Industry : Microsoft, GitHub; relevant cross-industry
Speakers : Jason Sharpe (High Performance Business Coach, NED); Sue Morris (GM, Global customer service, Microsoft and VP, Customer Support, GitHub)
Theme : A holy grail for Customer Service is a true ‘Channeless’ experience. A big leap beyond multi-channel and omni-channel and touted to be the next big wave for exemplary customer engagement. How are Microsoft and GitHub looking beyond technology to make engagement easy, effortless and a positive emotional experience for both colleagues and customers, even in the most challenging of times.
Session 7 - Establishing Certainty in an Uncertain World
Industry : Fintech, Travel and Transport, Digital disrupters; Start-ups and challenger brands; relevant cross-industry
Speakers : Jason Sharpe (High Performance Business Coach, NED); Rupert Lee-Browne (Founder and CEO, CaxtonFX)
Theme : Back in March 2020, VonageVoices began our series talking about Fear, Uncertainty and Doubt. Focussing on tactics for riding out the pandemic. Many of our conversations with business leaders are still about tailoring current strategies and assessing whether they remain correct. Is their business on the right path? Is a detour from the current trajectory needed? Rupert Lee-Browne is one of the original Financial Services ‘disrupters’, spotting a gap in the market to forge the global success that is CaxtonFX. What steps have Rupert’s business taken to ride out the crisis and how has it managed to deliver certainty to increase customer loyalty and value.
Session 8 - IPSA ensures the highest standard of honesty, openness, fairness and accountability for our elected representatives. How does technology support this vital role for UK Government?
Industry : Government, Public Sector, PSNS; relevant cross-industry
Speakers : Jason Sharpe (High Performance Business Coach, NED); Karen Walker (Director of Strategy and Change at the Independent Parliamentary Standards Authority).
Theme : IPSA was created in 2009 by the Parliamentary Standards Act. Tasked with independently monitoring and controlling MPs’ financial dealings, they are an essential ‘watchdog’ to ensure our Government remains one of the most trusted and respected institutions globally. This session is a fascinating insight into how the authority engages, monitors and measures to shape the platform on which Britain works, at home and on the world stage