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Will AI Kill Off the Contact Centre

Thursday, December 10, 2020 at 1pm GMT

Without a doubt, AI plays a vital role in your contact centre. In fact, AI can be there to guide customers through an initial self-service inquiry … and then before, during, and after the call. And the real-time insights present actionable tasks to elevate the CX and further engage your teams.

Tim Kimber

Director of Product Marketing Vonage

Jonathan Kershaw

Director of Product Management Vonage

Join us and learn how AI in your contact centre can:

Enhance the customer journey, with a bulk of calls requiring no human assistance
Increase automation and efficiency to extend contact centre hours to 24/7
Save on operating costs
Boost NPS/CSAT
Decrease churn

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