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FAQs

FAQs

Q. Do I need broadband to use Vonage?

A. Yes. To use Vonage you'll need a broadband connection, a home phone, and a Vonage Box™ which we'll send to you when you sign up.

Q. Can I keep my current phone number?

A. Most phone numbers can be transferred to Vonage. Click here for more information.

Q. Can I choose an area code and phone number?

A. Simply select the Vonage Premium plan and choose your area code and number in the checkout process.

Q. How long does it take to install Vonage?

A. We deliver your Vonage Box™ to you within 48 hours of you signing up. Then you simply plug in to your existing broadband and your standard home phone and you're able to make calls straight away.

Q. Does Vonage charge "line rental" fees?

A. Unlike many landline phone providers, with Vonage you only pay for your call plan and any calls made outside the plan. There are no Vonage charges for line rental.

Q. What is the quality of the call like?

A. We're proud to have won awards for the quality of our service.

Q. Can I take my phone number with me when I move?

A. Vonage moves with you. Just plug in your Vonage Box™ the same way, wherever you are. Your number stays the same and you'll carry on making calls with your plan.

More Questions?

Give us a call on 0207 993 9000

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QUESTIONS? READY TO ORDER?

Speak to one of our consultants to determine which Vonage plan is best for your based on your needs.

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OFFER

FREE

2 Gigaset A120 Cordless Phones

Join Vonage and receive 2 FREE Gigaset A120 cordless phones on selected plans.
Limited availability while stocks last!

Current Promotion
FREE
£25 value!
See Terms

Key Conditions

  • Orders must be placed between Wednesday 1st August 2018 and midnight Friday 31st August 2018
  • Limited Availability only while stocks last!
  • Offer only available on selected plans and if you stay on the selected plans
  • Offer applies to new customers only and does not apply to customers who have disconnected a Vonage line within the previous 90 days
  • Customers signing up for the promotion will not be eligible for any other Vonage promotional offer
  • Customers purchasing the Vonage Business Phone system product are not eligible for this Vonage promotional offer
  • Offer only available to customers who have their Vonage Box™ delivered to their home or business
  • Customers will receive their Gigaset cordless phones with their Vonage Box™

20 Advanced Calling Features

Included at no extra cost.

Questions? Give us a call on 0207 993 9000 or request a call back

Vonage Extensions®

Take advantage of your Vonage calling plan when you are on the go. Vonage Extensions® is our FREE mobile app exclusively for Vonage customers.

Vonage Extensions
How to Use Vonage Extensions®
Vonage Extensions lets you share your Vonage call plan with up to two smartphones, so you can make calls on your smartphone at no extra charge. Simply download the FREE Vonage Extensions app to your smartphone and enjoy unlimited calling on your mobile. Calls included in your call plan can be made from your smartphone. So you can make unlimited and inclusive international calls to over 60 countries from your smartphone.
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