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FAQs

FAQs

Q. Do I need broadband to use Vonage?

A. Yes. To use Vonage you'll need a broadband connection, a home phone, and a Vonage Box™ which we'll send to you when you sign up.

Q. Can I keep my current phone number?

A. Most phone numbers can be transferred to Vonage. Click here for more information.

Q. Can I choose an area code and phone number?

A. Simply select the Vonage Premium plan and choose your area code and number in the checkout process.

Q. How long does it take to install Vonage?

A. We deliver your Vonage Box™ to you within 48 hours of you signing up. Then you simply plug in to your existing broadband and your standard home phone and you're able to make calls straight away.

Q. Does Vonage charge "line rental" fees?

A. Unlike many landline phone providers, with Vonage you only pay for your call plan and any calls made outside the plan. There are no Vonage charges for line rental.

Q. What is the quality of the call like?

A. We're proud to have won awards for the quality of our service.

Q. Can I take my phone number with me when I move?

A. Vonage moves with you. Just plug in your Vonage Box™ the same way, wherever you are. Your number stays the same and you'll carry on making calls with your plan.

Order Vonage

Get Started

Call Us
0207 993 9000
Have a Vonage consultant call you back
OFFER

FREE

2 Gigaset A120 Cordless Phones

Join Vonage and receive 2 FREE Gigaset A120 cordless phones on selected plans.
Limited availability while stocks last!

Current Promotion
FREE
£25 value!
See Terms

Key Conditions

  • Orders must be placed between Thursday 1st November 2018 and midnight Friday 30th November 2018
  • Limited Availability only while stocks last!
  • Offer only available on selected plans and if you stay on the selected plans
  • Offer applies to new customers only and does not apply to customers who have disconnected a Vonage line within the previous 90 days
  • Customers signing up for the promotion will not be eligible for any other Vonage promotional offer
  • Customers purchasing the Vonage Business Phone system product are not eligible for this Vonage promotional offer
  • Offer only available to customers who have their Vonage Box™ delivered to their home or business
  • Customers will receive their Gigaset cordless phones with their Vonage Box™
2 Free Phones on selected Phone Line plans Offer ends in 11 days! See Details

Unlimited Calling. No Line Rental. Inclusive Features.

Save over £200 a year on line rental and feature charges. Plans from £9.25 a month.

Save money on your phone bill

Save money on your phone bill with a variety of flexible plans that can be used on your landline and up to two mobiles. All Vonage plans come with 20 inclusive features and work with your existing broadband. No line rental and easy set up with no engineer visits.

Keep your existing phone number or choose a UK area code and number

Easy to set up, no engineer visits or installation costs

FREE Smartphone App, use your plan on up to 2 mobiles

Questions?

0207 993 9000

  • Calling to UK Landlines
  • Calling to UK Mobiles
  • International Calling
  • Make & Receive Calls on Mobile App
  • 20 Standard Features Included
  • Phone Numbers
  • Delivery Charge
  • Activation Charge
  • LIMITED TIME OFFER

Talk UK

Unlimited* calls to UK landlines

£9.25/month inc VAT
Less Detail
More Detail
More Detail
CLICK TO ORDER

Premium

Unlimited* calls to UK landlines
Unlimited* calls to 5 countries

£12.25/month inc VAT
  • UNLIMITED*UNLIMITED* calling to UK landlines
  • 5p/min*5p/min* to UK mobiles
  • UNLIMITED* to 5 countriesUNLIMITED* international calls to 5 countries
  • FREE mobile app
  • Included20 features included
  • Choice of UK area code & number or
    port your existing number
  • £5.00 delivery charge
  • FREE activation fee
  • 2 FREE GIGASET CORDLESS PHONES
Less Detail
More Detail
More Detail
CLICK TO ORDER

Add World Option

UNLIMITED* calls to more than 60 countries
Available on all plans

+ £4.50/month inc VAT

Add Unlimited UK Mobiles Option

UNLIMITED* calls to UK mobiles
Only available with Premium plans

+ £2.75/month inc VAT

Questions? Give us a call on 0207 993 9000 or request a call back

How Vonage Works

Use your broadband connection to make clear and reliable calls from mobile, tablet, laptop, desktop, office or home phone.

How Vonage Works
Easy Setup

Getting started is easy

After activating your Vonage account, you will need to setup your Vonage Box.

To get started making calls, you need to connect your new Vonage Box to your broadband and your home phone to the Vonage Box. That's it, you're now ready to start making calls.

  • Easy to set up, no engineer visits or installation costs
  • Keep your existing phone number
  • FREE Smartphone App, use your plan on up to 2 mobiles

FREE

2 Gigaset A120 Cordless Phones

Join Vonage and receive 2 FREE Gigaset A120 cordless phones on selected plans.
Limited availability while stocks last!

Current Promotion
FREE
£25 value!
See Terms

Key Conditions

  • Orders must be placed between Thursday 1st November 2018 and midnight Friday 30th November 2018
  • Limited Availability only while stocks last!
  • Offer only available on selected plans and if you stay on the selected plans
  • Offer applies to new customers only and does not apply to customers who have disconnected a Vonage line within the previous 90 days
  • Customers signing up for the promotion will not be eligible for any other Vonage promotional offer
  • Customers purchasing the Vonage Business Phone system product are not eligible for this Vonage promotional offer
  • Offer only available to customers who have their Vonage Box™ delivered to their home or business
  • Customers will receive their Gigaset cordless phones with their Vonage Box™
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