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FAQs

FAQs

Q. Do I need broadband to use Vonage?

A. Yes. To use Vonage you'll need a broadband connection, a home phone, and a Vonage Box™ which we'll send to you when you sign up.

Q. Can I keep my current phone number?

A. Most phone numbers can be transferred to Vonage. Click here for more information.

Q. Can I choose an area code and phone number?

A. Simply select the Vonage Premium plan and choose your area code and number in the checkout process.

Q. How long does it take to install Vonage?

A. We deliver your Vonage Box™ to you within 48 hours of you signing up. Then you simply plug in to your existing broadband and your standard home phone and you're able to make calls straight away.

Q. Does Vonage charge "line rental" fees?

A. Unlike many landline phone providers, with Vonage you only pay for your call plan and any calls made outside the plan. There are no Vonage charges for line rental.

Q. What is the quality of the call like?

A. We're proud to have won awards for the quality of our service.

Q. Can I take my phone number with me when I move?

A. Vonage moves with you. Just plug in your Vonage Box™ the same way, wherever you are. Your number stays the same and you'll carry on making calls with your plan.

More Questions?

Give us a call on 0207 993 9000

ORDER

QUESTIONS? READY TO ORDER?

Speak to one of our consultants to determine which Vonage plan is best for your based on your needs.

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Call Us

0207 993 9000

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OFFER

FREE

2 Gigaset A120 Cordless Phones

Join Vonage and receive 2 FREE Gigaset A120 cordless phones on selected plans.
Limited availability while stocks last!

Current Promotion
FREE
£25 value!
See Terms

Key Conditions

  • Orders must be placed between Monday 9th April 2018 and midnight Monday 30th April 2018
  • Limited Availability only while stocks last!
  • Offer only available on selected plans and if you stay on the selected plans
  • Offer applies to new customers only and does not apply to customers who have disconnected a Vonage line within the previous 90 days
  • Customers signing up for the promotion will not be eligible for any other Vonage promotional offer
  • Customers purchasing the Vonage Business Phone system product are not eligible for this Vonage promotional offer
  • Offer only available to customers who have their Vonage Box™ delivered to their home or business
  • Customers will receive their Gigaset cordless phones with their Vonage Box™

Save Money on International Calls

Vonage has a range of cost effective international plans for calling friends and family abroad. No headsets or calling cards required.

Vonage offers unlimited calling

Keeping in touch with family and friends abroad has never been easier or cheaper. Vonage offers unlimited calling to more than 60 international destinations from your home or mobile phone. No installation fees. No limits on calling. No topping up calling cards.

Keep your existing number

Keep your existing phone number Or choose a UK area code and number

Unlimited calling packages

Unlimited international calling To over 60 countries

Full set of calling features

FREE Smartphone App Use your plan on up to 2 mobiles

Questions?

Call Sales

0207 993 9000

  • LIMITED TIME OFFER
  • Calling to UK Landlines
  • Calling to UK Mobiles
  • International Calling
  • Make & Receive Calls on Mobile App
  • 20 Standard Features Included
  • Phone Numbers
  • Delivery Charge
  • Activation Charge

Talk UK

Unlimited* calls to UK landlines

£8.50/month inc VAT
£9.25 from 01/05/18
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CLICK TO ORDER

Premium

Unlimited* calls to UK landlines
Unlimited* calls to 5 countries

£11.50/month inc VAT
£12.25 from 01/05/18
  • 2 FREE GIGASET CORDLESS PHONES
  • UNLIMITED*UNLIMITED* calling to UK landlines
  • 5p/min*5p/min* to UK mobiles
  • UNLIMITED* to 5 countriesUNLIMITED* international calls to 5 countries
  • FREE mobile app
  • Included20 features included
  • Choice of UK area code & number or
    port your existing number
  • £5.00 delivery charge
  • FREE activation fee
Less Detail
More Detail
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CLICK TO ORDER

Add World Option

UNLIMITED* calls to more than 60 countries
Available on all plans

+ £4.00/month inc VAT

Add Unlimited UK Mobiles Option

UNLIMITED* calls to UK mobiles
Only available with Premium plans

+ £3.50/month inc VAT

Other International Call Plans

See below or click here.

Special International Plans

  • LIMITED TIME OFFER
  • Calling to UK Landlines
  • Calling to UK Mobiles
  • International Calling
  • Make & Receive Calls on Mobile App
  • 20 Standard Features Included
  • Phone Numbers
  • Delivery Charge
  • Activation Charge

Talk World India

2000 minutes a month to India
Unlimited* calls to UK landlines

£17.00/month inc VAT
£18.00 from 01/05/18
  • 2 FREE GIGASET CORDLESS PHONES
  • UNLIMITED*UNLIMITED* calling to UK landlines
  • 10p/min*10p/min* to UK mobiles
  • 2000 minutes to India & UNLIMITED* to 60+ counties2000 minutes a month to India & UNLIMITED* calls to 60+ counties
  • FREE mobile app
  • Included20 features included
  • 03 non-geographic number or
    port your existing number
  • £5.00 delivery charge
  • FREE activation fee
Less Detail
More Detail
More Detail
CLICK TO ORDER

Talk International 800

800 minutes a month to India, Nigeria, Bangladesh
Unlimited* calls to UK landlines

£15.50/month inc VAT
£16.50 from 01/05/18
  • 2 FREE GIGASET CORDLESS PHONES
  • UNLIMITED*UNLIMITED* calling to UK landlines
  • 10p/min*10p/min* to UK mobiles
  • 800 minutes to India, Nigeria and Bangladesh
  • FREE mobile app
  • Included20 features included
  • 03 non-geographic number or
    port your existing number
  • £5.00 delivery charge
  • FREE activation fee
Less Detail
More Detail
More Detail
CLICK TO ORDER

How Vonage Works

Use your broadband connection to make clear and reliable calls from mobile, tablet, laptop, desktop, office or home phone.

How Vonage Works
How To Get Started With Vonage
After activating your Vonage account, you will need to setup your Vonage Box. This video will guide you through the initial setup process.

Questions? Give us a call on 0207 993 9000 or request a call back

FREE

2 Gigaset A120 Cordless Phones

Join Vonage and receive 2 FREE Gigaset A120 cordless phones on selected plans.
Limited availability while stocks last!

Current Promotion
FREE
£25 value!
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