They offer a customer engagement platform that is powerful yet affordable, quick to implement, and easy to keep up-to-date. Including contact centre interaction management, workforce management and self-service capabilities, Alvaria designed it with a relentless focus on things like reducing effort, increasing usability, connecting disjointed interactions and processes, and simplifying management. And, they make it accessible to customers of all types and sizes in the cloud. Now, there’s no excuse for bad service.
Powered by Vonage's easy to use APIs for voice and SMS, Alvaria offers fully packaged customer self-service solutions.