$50m Investment Further Validates Cloud Contact Centre Model

We’re excited to announce today that we’ve secured $50 million in a new round of funding led by top investor Technology Crossover Ventures (TCV) and joined by existing shareholders Bessemer Venture Partners (BVP), Highland Capital Partners Europe, Eden Ventures, Notion Capital and salesforce.com.

This investment almost doubles our funding from the last 18 months, bringing the total raised to an impressive $105m, and is a powerful validation that the contact centre market is rapidly transitioning to the cloud. NewVoiceMedia is at the forefront of this transition through our suite of true cloud, multi-tenant contact centre solutions, and we will continue driving this change as more and more businesses recognise the benefits of a cloud contact centre model.

I’m extremely pleased to have TCV on board and formally welcome its general partner John Rosenberg to our board of directors. TCV is a leading provider of growth capital based in Silicon Valley, which invests in fast growing technology companies with a proven business model. We join a number of very high-profile brands in the firm’s portfolio, including Facebook, Netflix and Spotify. NewVoiceMedia stood out to TCV with its clear vision, relentless focus on excellent customer service, extremely rapid expansion and innovative technology, and they share our commitment to further advancing our international growth.

We’re also delighted that the other investors have shown their continued support for NewVoiceMedia by joining the round, including salesforce.com. Our solutions integrate seamlessly with Salesforce to connect organisations with their customers worldwide, enabling them to deliver a personalised and unique customer experience and drive a more effective sales and marketing team.

We are proud that our suite of contact centre capabilities has been built entirely in-house and is revolutionising sales and service performance as organisations of all sizes take advantage of the latest developments in cloud technology. Our license revenue growth is exceeding 100 percent each year, outpacing the rapidly expanding cloud contact centre market five-fold, and this investment will help us to further increase international adoption of our disruptive technology and continue our growth trajectory ahead of the market.

In particular, we will invest in developing our portfolio of true cloud solutions and strengthen our position across all our business functions; from sales and marketing, to DevOps and professional services, across North America, APAC and EMEA. This will enable us to continue offering customers the best possible support and technology infrastructure.

Today’s announcement is another major step in NewVoiceMedia’s global expansion, and we look forward to continuing to outpace the market while helping our global customer base drive transformation in their businesses.

Read our news release to find out more and check out the new blog post from John Rosenberg.

Jonathan Gale
Jonathan Gale

Jonathan is the Chief Executive Officer at NewVoiceMedia. He has previously held senior roles at Mimecast, MessageLabs and BT. In his blog Jonathan will give his own perspective on the use of cloud-based technology for businesses and call centres. Outside of work Jonathan is an accomplished triathlete and competes in the MSA National Historic Rally Championship.

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