Our contact centre plans
Priority
The perfect choice for companies getting started with a contact centre
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Announcement Place in Queue
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Analytics, Reporting, and Dashboards
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Screen Pops, Call Recordings
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Disaster Recovery, Emergency Call Routing
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IVR, Skills-based Routing, SLA Optimizer
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Post Call Quality Rating
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Priority Call Handling, Personal Queues
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Single sign-on
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Contextualized Notifications
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Dialer, Omnichannel*
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…and more
Premium
A great option for companies focusing on improving customer experience and agent performance
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Dynamic & Multilingual Announcements
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Dynamic Routing, Queued Callback
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Whisper Coaching
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Post Call Survey
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APIs for
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Agent Availability
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Authentication
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Reporting, Interactions
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User Admin
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…and more
Add-on Options
Additional add-on options make your contact centre work even harder for your business:
*Capabilities supported by CRM
Unified Communications add-on
Enterprise telephony, meetings, video chat and 99.999% reliability¹. A Single Platform for all your Communications needs1The 99.999% claim is based on Vonage's average uptime and/or availability.
Different features available for different CRMs. Please contact us to discuss the best solution for you.