Servion & Vonage: Next Generation CX Managed Services
Who we are
Over the past two decades, Servion has evolved from being a single channel (voice) interaction expert to being an industry pioneer in omni-channel customer experience (voice, email, chat, web, POS, augmented reality and BOTs). Servion’s omni-channel solutions empower enterprises to address the customer experience expectations of the millennials and manage over 10 billion customer interactions annually across 60 countries in 4 continents.
By harnessing a gamut of technologies from mature technologies, like Telephony, Workforce Optimisation and IVR, to emerging technologies, like Natural Language Processing, AI, Robotic Process Automation, Customer Journey Analytics and Machine Learning, Servion enables enterprises to match their brand promise to their customer experience. Servion is a path breaker in the Software as a Service (SaaS) model. Servion enables global enterprises to shorten their time to value through pay per use and pay for performance models. Through proactive managed services for maintenance and supporting of CX infrastructure, Servion lower costs, while significantly improving customer experience.
How we work with Vonage
Servion is an end-to-end consulting-led team of specialists in proactive customer experience management. Our Digital Engineering team helps build, deploy and support integrations, connectors, platforms and products to enable intelligent customer experiences. With over 2 decades of deep domain expertise, Servion enables over 150 digitally savvy global enterprises to run their customer engagement centres.