Discover new findings with Vonage Conversation Analyzer

Vonage Conversation Analyzer is your complete speech analytics solution. By integrating with Sales or Service Cloud, you can discover new findings to help with quality management, best practice, compliance, coaching and more — all designed to boost the customer experience.
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Improve customer experience

Drive operational efficiencies

Obtain instant business accessibility

Benefit from rapid ROI

Deliver award-winning service

Follow the lead of your best service providers to better connect with customers.

Contact Center Speech Analytics

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Business insights

Perfect new approaches in no time

Become a market leader through continuous improvement. With Conversation Analyzer, all your conversation data is available to you within your CRM. You’ll have the context from your interactions automatically stored with your customer data to obtain a more complete view of the overall customer experience and satisfaction
  • Leverage the automatic categorisation of calls
  • Effortless call analysis lets you monitor, identify, and optimise
  • Quickly find best practices with intelligent call categorisation, minus random call sampling
  • Use the call visualisation tool to help focus your attention on specific parts of the conversation
  • Instantly correlate your CRM data with conversation and contact centre data and drive your sales and service results to new heights
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Compliance

Find issues before they become a problem

Every organsation needs to adhere to compliance policies. Whether you work in a regulated environment or simply require agents to follow a script for a consistent customer experience, Conversation Analyzer can help.
  • All calls are automatically transcribed and analysed
  • Easily identify when agents aren’t being compliant and take steps towards remedying the situation.
  • With configurable redaction, you don’t even need to worry about sensitive information being captured
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Agent performance

Distill the science of sales

Every organisation has top performers. Whether you work with Sales or Service teams, with Conversation Analyzer you can begin to understand how your top performers hit their goals, then replicate that behavior by rolling-out best practices and immediately making the entire team more productive.
  • Conversation Analyzer breaks down call content into categories and displays graphically
  • Quickly uncover, understand and act on the details that drive performance
  • Replicate top-performer behavior by rolling-out best practices - immediately making the entire team more productive
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Quality management

A shortcut to finding the highs and lows

Identifying calls for Quality Management teams is part science and part guesswork. To effectively coach your teams, you need to listen to both the highs and the lows, but finding those calls can be time-consuming. With Conversation Analyzer, you can leverage the automatic categorisation of calls.
  • The call visualization allows you to focus your attention on specific parts of the conversation, allowing you to jump straight to the parts that matter, instantly saving you time

“Being able to understand the emotion in a conversation is a really nice feature, and Vonage’s solution brings in the metadata and analytics that allow contact centre teams to take action on those insights.”

Dave Michels, Principal Analyst, TalkingPointz

Conversation Analyzer features

Display data in your CRM dashboards to help visually segment and analyse customer conversations.
Conversation Analyzer transcribes and logs calls into Salesforce objects, such as contacts, cases and custom objects.
Conversation Analyzer transcribes, tags and analyses customer conversations.

With automatic voice call analysis, you can quickly spotlight trends.

Conversation Analyzer pairs call recordings with transcripts and metrics to help better understand a conversation.
Instantly identify insights and trends—and assess your team’s compliance and product knowledge.
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Talk to an expert.

UK free phone number: 0330 808 9348