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FAQs

FAQs

Q. Do I need broadband to use Vonage?

A. Yes. To use Vonage you'll need a broadband connection, a home phone, and a Vonage Box™ which we'll send to you when you sign up.

Q. Can I keep my current phone number?

A. Most phone numbers can be transferred to Vonage. Click here for more information.

Q. Can I choose an area code and phone number?

A. Simply select the Vonage Premium plan and choose your area code and number in the checkout process.

Q. How long does it take to install Vonage?

A. We deliver your Vonage Box™ to you within 48 hours of you signing up. Then you simply plug in to your existing broadband and your standard home phone and you're able to make calls straight away.

Q. Does Vonage charge "line rental" fees?

A. Unlike many landline phone providers, with Vonage you only pay for your call plan and any calls made outside the plan. There are no Vonage charges for line rental.

Q. What is the quality of the call like?

A. We're proud to have won awards for the quality of our service.

Q. Can I take my phone number with me when I move?

A. Vonage moves with you. Just plug in your Vonage Box™ the same way, wherever you are. Your number stays the same and you'll carry on making calls with your plan.

More Questions?

Give us a call on 0207 993 9000

ORDER

QUESTIONS? READY TO ORDER?

Speak to one of our consultants to determine which Vonage plan is best for your based on your needs.

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0207 993 9000

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OFFER

FREE

2 Gigaset A120 Cordless Phones

Join Vonage and receive 2 FREE Gigaset A120 cordless phones on selected plans.
Limited availability while stocks last!

Current Promotion
FREE
£25 value!
See Terms

Key Conditions

  • Orders must be placed between Friday 1st June 2018 and midnight Saturday 30th June 2018
  • Limited Availability only while stocks last!
  • Offer only available on selected plans and if you stay on the selected plans
  • Offer applies to new customers only and does not apply to customers who have disconnected a Vonage line within the previous 90 days
  • Customers signing up for the promotion will not be eligible for any other Vonage promotional offer
  • Customers purchasing the Vonage Business Phone system product are not eligible for this Vonage promotional offer
  • Offer only available to customers who have their Vonage Box™ delivered to their home or business
  • Customers will receive their Gigaset cordless phones with their Vonage Box™

Vonage for Home

However you use phone at home, Vonage is the perfect service.

Save money on your phone bill with a variety of flexible plans that can be used on your landline and mobile, suitable for home and small businesses needing a single line. All Vonage plans come with 20 features included and work with your existing broadband.

Keep your existing number

Keep your existing office phone number Or choose a UK area code and number

Easy to set up

Easy to set up No engineer visits or installation costs

Unlimited calling packages

Unlimited calling packages Available for UK and international

Full set of calling features

FREE Smartphone App Use your plan on up to 2 mobiles

Save over £200 annually with Vonage

  • Plans from £9.25/month
  • No line rental
  • 20 inclusive features
Save over £200

Questions? Give us a call on 0207 993 9000 or request a call back

FREE

2 Gigaset A120 Cordless Phones

Join Vonage and receive 2 FREE Gigaset A120 cordless phones on selected plans.
Limited availability while stocks last!

Current Promotion
FREE
£25 value!

Vonage Extensions®

Take advantage of your Vonage calling plan when you are on the go. Vonage Extensions® is our FREE mobile app exclusively for Vonage customers.

Vonage Extensions
How to Use Vonage Extensions®
Vonage Extensions lets you share your Vonage call plan with up to two smartphones, so you can make calls on your smartphone at no extra charge. Simply download the FREE Vonage Extensions app to your smartphone and enjoy unlimited calling on your mobile. Calls included in your call plan can be made from your smartphone. So you can make unlimited and inclusive international calls to over 60 countries from your smartphone.
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