Lighthouse’s intuitive and simple-to-use platform allows you to quickly onboard all employees and agents while reducing onboarding training by up to 50%, and to improve first-interaction resolution by intelligently directing agents to the right answer. That translates to significantly reduced call centre operational costs.
- Reduce error rate by up to 70%
- Cut agent training time in half
- Shorten call times with precise answers
- Smarter way to do your best with call centre knowledge-base software
- Cross-industry solution