Call Queue

Manage your incoming calls professionally.
See plans and pricing
Screen capture of Vonage Business app

Call Queue offers a “virtual waiting room” so your callers can remain on the phone while they wait for a representative to answer.* Call Queue is a call management system that helps the business with limited staff manage large call volumes, offers directional prompts like Music on Hold, and plays speciality messages.

Apply a Call Queue to a specific phone extension and then set up the phone queue using the options and messaging prompts that will direct callers through a preset sequence until their call is answered by the appropriate agent. Agents may log in with a PIN to the phone queue you’ve assigned to them.

*A low $0.03 per-minute charge applies when callers are on hold before the agent answers.

Computer screen with person indicating admin portal


Manage a large call volume with limited staff, monitor activity, and pull reports from the system.
2 shapes signifying scaling


Promote marketing campaigns within phone queue messaging, customise the queues with call tags to drive specific inquiries and present an engaging, professional experience for callers.


Add a Call Queue to support sales, customer service or tech support and cut down on missed calls and voicemails.
Deskphone with Vonage logo

Talk to an expert.

UK free phone number: 0330 808 9348