Give your virtual assistant a voice
Virtual assistants should help automate and elevate, not frustrate. That’s why our features carry the conversation for both your business and customers.
Voice enabled self-service
Natural language understanding
Flexible, easily tailored, compliant solution
Secure and seamless integration with the contact centre
Make your customers and bottom line smile
Who doesn’t want to drive efficiency, reduce cost, and boost their CSAT, CES, and NPS scores? A virtual assistant helps reduce wait times, so that you can serve more customers and increase business insights.
Add contact centre capacity without increasing headcount
Provide 24-hour service with minimal human involvement
Free up live agents for more complex queries
Increase sales and reduce compliance risk through consistency
Get immediate resolution to straightforward and repeatable queries
Increase overall first call resolution rate and improve average handle times
Key areas of focus
Customers have common questions that need answering, like: “Where is my shipment?” With a quick link to your CRM / ERP, the virtual representative can answer these and many other questions 24/7, freeing agents to focus on high-value loyalty-building interactions.
Vonage AI Virtual Assistant Integrated with VCC
A video overview of Vonage AI Virtual Assistant integrated with Vonage Contact Center, detailing order POP and CSAT surveys.