The Call Recording: On-Demand feature lets you decide when to record calls, which is particularly useful when you need to verify the details of a conversation or when it’s essential that you capture accurate notes. Every recording is conveniently accessible on your User Portal and you can play recordings back any time or forward them by email.
Users can start and stop recording phone calls quickly via their phone or the Vonage Business Communications Mobile App or they can set the feature to record all calls. Once the recording is captured, it’s accessible on the employee’s password-protected User Portal.
EfficientAllows calls to be recorded at will on the employee’s extension and enables users to verify facts and details discussed within the recorded call.
RobustProvides 15 hours of online storage and notifies the user when that limit is approaching.
OrganisedLets users manage and delete recordings on their User Portal.
ConvenientWorks with our Mobile App for call recording convenience on the move.
CompliantAllows the addition of your own message acknowledging that the call is being recorded (if required by state or local regulations).*
IndividualisedCall Recording On-Demand is available on an extension-by-extension basis and recording phone calls gives employees exclusive access to their recordings.
*It is the responsibility of the customer using this feature to make sure that it complies with all applicable laws including, where required, obtaining consent from all parties on the call.