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Accessibility Statement

Vonage Accessibility Statement

If you have a disability and you need help to get the most out of your regular telephone we can be contacted at accessibility@vonagebusiness.co.uk about access features that can be made available to help you stay in touch using your phone. We may not be able to offer access features ourselves but we will certainly point you in the right direction by explaining what features are available, any applicable pricing and how they can be set up whether through us or your underlying mobile or fixed line provider.

If you can't speak or hear on your phone the Next Generation Text Service could be of help to you. The Next Generation Text Service consists of a group of relay assistants waiting to relay phone conversations between a text-user and a phone-user. When making a phone call a text-user 'talks' by typing to the relay assistant who speaks their words to the phone-user, and then the relay assistant types the phone-user's spoken reply to the text-user.

We don't offer text relay services ourselves but if you visit the Next Generation Text Service site you can find out how text relay works and the devices it operates on.

If you are unable to access directory information, let us know by contacting us at accessibility@vonagebusiness.co.uk and we can arrange for the supply of directory information to you in a form that you can use.

If you have a fault with your Vonage service let us know by contacting us at accessibility@vonagebusiness.co.uk and we'll prioritise your fault and get it fixed as quickly as we can.

We are committed to ensuring that the content on our website is available and accessible to all our visitors, particularly visitors with disabilities.

If you need help in understanding how you can change your computer, mobile phone, tablet or web browser to improve access to our website we recommend that you visit the BBC’s site http://www.bbc.co.uk/accessibility/guides/ for an explanation of the accessibility options available to you and how you can make changes to your computer, mobile phone, tablet or web browser.

If you have any difficulties or questions about how to access our services or website let us know by contacting us at accessibility@vonagebusiness.co.uk and we'll help you get the best out of your telephone service and our website. If you have difficulty contacting us yourself, a family member or friend of yours can contact us about how we can help with information about disability facilities. Our customer service staff are well equipped to help.

Version: 28th October 2016