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Customer connections on a (more) personal level

In a busy contact centre, the experience is everything. When your agents have the tools, CRM data, and context at the ready — they can quickly and confidently tend to calls. This helps elevate the level of service … which your customers will definitely experience. And it all starts with the cloud-based Vonage Contact Center.

Vonage Contact Center overview
TOOLS AND FEATURES

Customise and optimise

Your agents will thank you for the reporting features, analytics and QA tools, and more. It’s easy to customise and optimise and make Vonage Contact Center work best for you. All without the coding, downloads, and add-ons.

  • Conversation Analyzer helps transcribe, tag, and QA customer calls

  • Custom dashboards and wallboards deliver real-time visibility into KPIs

  • Virtual Assistant brings conversational AI to your self-serve requests

  • Omnichannel helps you engage customers on their terms

  • Video and screen sharing brings a new level of customer engagement

  • A suite of communications APIs enriches contact centre experiences

  • Integration with a host of CRMs

Salesforce

Become a super agent with Service Cloud Voice

Vonage Contact Center helps Salesforce customers launch Service Cloud Voice more intelligently and globally. And this means even more automation, insights, and expanded calling capability.

  • Communications stack that integrates Vonage Contact Center, Unified Communications, and Communications APIs

  • “Cradle to Grave” 24x7 global support for holistic routing, Service Cloud Voice, and knowledge management deployed from a single vendor

  • Intelligent IVR anticipates customer needs, boosts the CX, and enhances agent behaviour through data and Virtual Assistant conversations

  • Einstein AI applies knowledge-based agent recommendations through Einstein Article Recommendations and Einstein Next Best Action

  • Transcription in 150+ languages helps engage customers in multiple languages

  • Support in 80+ countries in North America, EMEA, and APAC

Illustration of an agent surrounded by customers and different communication channels, including  phones, video, email, and social.
OMNICHANNEL

Be here, there, and everywhere

What’s the best way to engage customers? By reaching them on their schedule and favourite platform. Vonage Contact Center delivers a host of omnichannel marketing solutions to help boost customer experiences.

  • Seamlessly provide support for voice, email, chat, SMS, video, social, and other channels

  • Quickly route all your channel interactions in an integrated and unified manner

  • Uniformly empower digital and voice agents

  • Conveniently monitor service levels in real time, with dynamic routing and rule management for contact handling

  • Prioritisations combine segments and context for proper ordering

  • Customers can select self-service options and automated answers to common questions

Personalise your customer connections

Ready to elevate the experience for both your agents and customers? Simply complete the form to learn more about the cloud-based Vonage Contact Center. Then get ready to enjoy:

  • Features and tools that don’t require coding, downloads, and add-ons
  • Service Cloud Voice integration for automation, insights, and expanded calling
  • Omnichannel support to reach and engage customers on their preferred platform
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Thanks for contacting us!

We'll get back to you as soon as we can. In the meantime, feel free to explore more about Vonage and how we're making communications more flexible, intelligent and personal so our customers can stay ahead.