Einstein AI and dashboardVisualise the conversation.
- Quickly reference dashboard for instant insights
Analytics helps visually segment and analyse customer conversations
Speech-to-textAssign transcripts and logs to the appropriate Salesforce object.
Conversation Analyzer transcribes and logs calls into Salesforce objects
- Calls can be linked to contacts, cases and custom objects
AlertsGain insights through AI-powered customer engagement.
- Instantly identify insights and trends
- Easily assess your team’s compliance and product knowledge