Salesforce integrationLeverage all your Salesforce capabilities and data to address customers personally and complete faster, more effective calls, thanks to our deep integration with Salesforce.
Advanced CTI routingMake automated, informed and faster routing decisions based on any Salesforce object - making sure the best available agent speaks to the right customer.
Agent-centred UXProvide your agents with everything they need to have great conversations, including the tools and customer insights necessary to provide superior service and make quicker sales.
Vonage Contact Center, designed for Salesforce
Our contact centre software solution integrates with Salesforce, making it the clear choice for sales and service teams.
- Route calls to appropriate agent to address immediate needs
- Customise dashboards with updated details
- Reach customers on their channels of choice
- Automate resources to create time and address more complex asks
- Link with Einstein Analytics to unlock hidden insights
- Enjoy greater overall efficiency and CX
Introducing our Express and Elevate Contact Centres
Use a different CRM? We've got other options, too: like a call centre solution built just for small and medium businesses seeking full CRM integration and a single platform for all their communications.
- Reduce IT complexity to deploy advanced voice capabilities
- Match callers with the best available agent with Automatic Call Distribution and skills-based routing
- Track customer activity and sync data into reporting dashboards
- Manage call flow with Interactive Voice Response and queued callback
- Configure agent status to minimise wait time and disruption
- Manage CX from anywhere
Organisations around the world have excitedly shouted: “and the winner is, Vonage.”
- 2019 Visionary in Gartner Magic Quadrant for Contact Centre as a Service (CCaaS)
- 2019 IDC MarketScape
- 2019 ContactCenterWorld Award
- 2019 ContactCenterWorld Top Ranking Performer
- 2019 Cloud Computing Magazine
- 2019 Customer Magazine Product of the Year
ServiceNow integration with Vonage Contact Center
Empower your agents to deliver superior sales or service experiences with Vonage Contact Center for ServiceNow.
- Enable your cloud-based contact centre to focus on what matters most — your customers
- Get an easy-to-use interface with powerful key performance metrics, personalisation and productivity features
- Review voice interactions, logs, recordings and more without ever leaving the ServiceNow app
- Vonage Contact Center for ServiceNow has a short list of easy-to-meet operating needs
Vonage Contact Center overview
A new category of cloud contact centre software, designed for Salesforce, where customer Interactions are blended with customer data to deliver an unparallelled, emotive, and conversational customer experience.