Salesforce integrationLeverage all your Salesforce capabilities and data to address customers personally and complete faster, more effective calls, thanks to our deep integration with Salesforce.
Advanced CTI routingMake automated, informed and faster routing decisions based on any Salesforce object - making sure the best available agent speaks to the right customer.
Agent-centred UXProvide your agents with everything they need to have great conversations, including the tools and customer insights necessary to provide superior service and make quicker sales.
Integrated experienceVonage tightly integrates contact center and unified communications to put everything you need for communication on one flexible cloud platform.
Vonage Contact Center, designed for SalesforceOur contact centre software solution integrates with Salesforce, making it the clear choice for sales and service teams.
- Route calls to appropriate agent to address immediate needs
- Customise dashboards with updated details
- Reach customers on their channels of choice
- Automate resources to create time and address more complex asks
- Link with Einstein Analytics to unlock hidden insights
- Enjoy greater overall efficiency and CX
AwardsOrganisations around the world have excitedly shouted: “and the winner is, Vonage.”
- 2019 Visionary in Gartner Magic Quadrant for Contact Centre as a Service (CCaaS)
- 2019 IDC MarketScape
- 2019 ContactCenterWorld Award
- 2019 ContactCenterWorld Top Ranking Performer
- 2019 Cloud Computing Magazine
- 2019 Customer Magazine Product of the Year
ServiceNow integration with Vonage Contact CenterEmpower your agents to deliver superior sales or service experiences with Vonage Contact Center for ServiceNow.
- Enable your cloud-based contact centre to focus on what matters most — your customers
- Get an easy-to-use interface with powerful key performance metrics, personalisation and productivity features
- Review voice interactions, logs, recordings and more without ever leaving the ServiceNow app
- Vonage Contact Center for ServiceNow has a short list of easy-to-meet operating needs
Microsoft Dynamics 365 integration with Vonage Contact CenterSales, service, or field services, Vonage Contact Center for Microsoft Dynamics 365 will allow all of your teams to elevate the experience they offer your customers.
- A single interface, as easy to use as it is powerful.
- Simplify your processes so your cloud-based contact center can focus on what matters most—your customers.
- Review logs, recordings, voice interactions, and more without ever leaving the Microsoft Dynamics 365 app.
- Vonage Contact Center for Microsoft Dynamics 365 has a short list of easy-to-meet operating needs
DELIVER STELLAR CUSTOMER SERVICE
Vonage tightly integrates contact centers and unified communicationsWhen the contact center and the rest of the organization are all on the same communications platform, agents can collaborate with experts across your entire organization to most effectively resolve customer issues.
- Common call controls and directory
- One-click login and single interface
- Complete view of presence and availability
Vonage Contact Center overview
A new category of cloud contact centre software, designed for Salesforce, where customer Interactions are blended with customer data to deliver an unparallelled, emotive, and conversational customer experience.
Article StrategyA Complete Transformation of CX Strategy in Customer Services