Reporting and analytics dashboards
Vonage Contact Center features custom-built dashboards to help monitor individual and team performance. These contact centre analytics identify areas of improvement across your department.
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Optimise Customer Experience with Vonage Contact Center Analytics
Omnichannel insights
Conveniently review contact centre metrics.
Automatically log channel activity into the CRM for instant review
Quickly access comprehensive metrics within your CRM reporting system
Capture and analyse metrics that unlock customer insight
Understand how to optimise both agent and customer experiences
The data you need
Seamlessly get a full and accurate view of your team’s activities and actions.
- Real-time and historical data
- Customised dashboards
- Wallboards
- Reports
Real-time dashboards
Customisable dashboards highlight the status of critical performance metrics.Â
Empower your team with personalised dashboards
Set thresholds to flag problem areas
Receive automatic notification when a metric is off target
Build the exact view you need using predefined widgets
Historical reports and analytics
Fine-tune your contact center operation through data-driven decisions.Â
Analyse agent, queue, and contact centre performance
Identify trends and highlight areas of opportunity
Unearth root cause of problem areas
Customise reports to unlock insights that drive continuous improvement
Video Demo
