Five stars#1 in the AppExchange with 800+ reviews
1.5 billion interactions poweredon the Salesforce sales and service clouds
Premier partneron the Salesforce AppExchange
"Vonage has the best and tightest integration with Salesforce."
—Ben Irvine, VP of Service Cloud (GB), Salesforce
Harness the power for great conversationsSalesforce CTI integration is at the heart of our cloud-based contact centre software. Allow your team to create exceptional customer experiences and be more efficient across every channel.
- Agents can customise screens with the right tools and data
- Quickly and intuitively use insights to let the conversations flow
- Correct data and automated routing frees up staff resources
- Better ROI on Salesforce spend, with cloud-based infrastructure to scale as your needs grow
Dynamic omnichannel experienceCustomers expect you to be there, on their preferred platform and schedule, every time. We can help.
- Access Salesforce engagement histories
- Review details quickly to make for meaningful conversations
- Benefit from dynamic routing to send every query to the right agent
- Enjoy the ability to give customers the VIP treatment
Unleash your team’s full potentialOur deep Salesforce CTI integration and simple interface allow your team to focus on what matters most - providing exceptional customer experiences, rather than having to worry about tech concerns.
- Concentrate on personalising the conversation
- See the right information, at the right time
- Act intuitively and let conversations flow
Increase effectivenessManage and optimise performance and ROI by helping your team stay on track by providing the data they need when they need it.
- Automated activity logging
- Easily scale securely, reliably, locally and globally
- Link cloud-based systems seamlessly
Getting started with Salesforce and Vonage Contact Centers
Watch a short demo video showing an introduction to getting started working with Vonage Contact Center in your organization