Workforce management features
A single, pre-integrated platform from a single vendor connects your WFM and telephony seamlessly.
Optimise schedules consistently to meet service level agreements.
More accurately predict upcoming traffic by using existing rich data.
Properly staff your team based on accurate forecasting.
Integrating WFM with Vonage allows for greater detail in agent adherence. This highlights who is available to take a call at any point.
Conveniently combine automatic scheduling with accurate forecasting.