5,000 customers told us their communication preferences.Get the CX insights
Full CRM integrationCRM customer data and insights help deliver personal and positive experiences.
Right data at the right timeCustomised dashboards provide an instant view of engagement histories.
Omnichannel*Quick routing to reach customers on their channels of choice.
Efficiency and the CXAutomated resources create time to address more complex customer concerns.
Integrate with your CRM to deliver a secure contact center data storage solution.
Link contact centre data with Analytics to unlock hidden insights.
Combine LiveAgent and chatbots, CRM channels and voice into a seamless experience.
Two-way video and screen sharing fully integrated into the contact center
Provide an intuitive digital channel to increase agent efficiency and engage more customers quickly—all to add contact centre capacity.
Leverage CRM data to make smart, dynamic routing decisions — and personalise the CX.
Integrate customer data and CRM insights to intelligently route calls.
Give your sales and service teams an efficiency boost by configuring outbound communications and automating common steps.
Provide teams with the CRM tools and insights to help strengthen the agent experience.
Simplify quality management by integrating metrics directly into your CRM.
Identify and resolve agent journey productivity issues that impact the customer experience.
* Available with Salesforce only
Directly dial from your CRMRemove misdials and shorten the time between calls to create more time for meaningful conversations.
- Automatically log all activity and call recordings
- CLID presents a local number when dialling
- Auto-dialling based on CRM lists and campaigns
- Conveniently track and report activities with CRM tools and dashboards
Conversation AnalyzerDive deeper into the conversation and discover new findings with Vonage Conversation Analyzer.
- Einstein Analytics integration helps visually segment and analyse conversations
- Speech-to-text transcribes and logs calls into CRM objects, such as contacts, cases and custom objects
- Automatic voice call analysis, spotlight trends quickly and assess your team’s compliance and product knowledge
- Pair transcripts and metrics easily to help better understand a conversation