Best of both worldsUse Vonage Contact Center for reliable external communications and Microsoft Teams for collaboration.
Great experiencesEnjoy a solution for all internal and external communication needs—designed to deliver great employee and customer experiences
Value for allLeverage capabilities through the familiar Microsoft Teams application to accelerate the adoption and ROI on implementations.
Why Vonage Contact Center with Microsoft Teams integrationMicrosoft Office 365 customers can simplify their efforts through one platform for messaging and voice communications. Vonage Contact Center can route calls into Microsoft Teams meaning:
Streamline the agent experience and administration with single sign-on
Drive first contact resolution by enabling agents to easily find and consult with subject matter experts who are Teams users
Simplify workflows with bi-directional presence synchronisation between agents and Teams users
Improve call quality and reliability with Microsoft Teams Direct Routing (not required)