Best of both worldsUse Vonage Contact Center for reliable external communications and Microsoft Teams for collaboration.
Great experiencesEnjoy a solution for all internal and external communication needs—designed to deliver great employee and customer experiences
Value for allLeverage capabilities through the familiar Microsoft Teams application to accelerate the adoption and ROI on implementations.
Why Vonage Contact Center with Microsoft Teams integrationMicrosoft Office 365 customers can simplify their efforts through one platform for messaging and voice communications. Vonage Contact Center can route calls into Microsoft Teams meaning:
- Agents using Microsoft Teams can call out through Vonage Contact Center; outbound calls made within Microsoft Teams will traverse the normal PSTN
- Agents can conduct back-office calls and consultations from their ContactPad to other Microsoft Teams users
- Inbound calls to the contact centre that are answered with Microsoft Teams will update the Agent Presence State within the contact centre to “Busy Inbound” and the Presence within Microsoft Teams will show as “Busy”
The best of both worlds
Efficiently Route Calls From Vonage Contact Center Into Microsoft Teams
Your company has just rolled out Microsoft Teams so you can enjoy great internal collaboration. But where does that leave your contact centre as it engages with customers and prospects outside the company?