Easily add IVR to your applicationAdd voice self-service to your existing application to provide a better service and free up your agents to handle higher-value interactions.
Gain new insightsCapture call event data and voice recordings to gain new insights into your business.
Your local identity everywhereAdvertise local or freephone numbers in every country to project a local identity, improving customer engagement.
How Interactive Voice Response (IVR) works
Advertise a local number
Your customers call a freephone or local virtual number to reach your business. They can also call back the same number you used to reach them via SMS.
Customers call your business
When they call, your customers are greeted with pre-recorded voice or text-to-speech prompts, including a menu of options they can select by pressing keys on their phone.
Customers help themselves
Customers can accomplish many routine tasks in the IVR without agent intervention and can easily transfer to an agent who will have the context of their call when answering.
Your application adapts
As conditions such as queue length change, the call flow adapts automatically to better service customer needs, based on your application logic.