We use cookies to help improve how this site works and the services we offer. By continuing to use this site without changing your cookies settings you agree to our use of cookies.
To find out more about how this site uses cookies and how to disable them visit our cookies policy. Close Message

Get Started

Get Started With Vonage

Call for a free consultation from a Vonage Business Cloud specialist
0207 993 9000
Or have a Vonage Business Cloud specialist call you.


Selected Phones

£25 off selected phones on any Vonage Business Cloud plan.

Current Promotion
£25 off!
Offer ends in 6 days!

Tuesday 30th April 2019

See Terms

Key Conditions

  • Limited time offer available until midnight 30th April 2019
  • Offer is only available on Vonage Business Cloud plans
  • Offer applies to Polycom VVX150 or Polycom VVX250
  • One Polycom VVX150 or VVX250 phone per seat
  • Manufacturer's warranty applies
  • Customers signing up for the offer will not be eligible for any other promotional offer
  • Vonage reserves the right to substitute the promotional handset with a comparable alternative handset
  • £10 Delivery fee applies. Offer Available while stocks last!
Up to 50% off selected phones on any Vonage Business Cloud plan. Offer ends in 6 days! See Details

Shared Line Appearance (SLA)

Interested in a Vonage Business Cloud?


Monitor other extensions and answer on each other's behalf.

Shared Line Appearance Overview

If your office thrives on teamwork, our Shared Line Appearance (SLA) feature can give your team an additional boost. SLA allows employees to monitor the phones of other users on the account—similar busy lamp field functionality—and also lets them pick up or park those calls as desired.

How Shared Line Appearance Works

Consider how SLA can help sales organisations: enabling a rep to answer calls on other extensions when their colleagues are away, or putting calls on hold for another rep to pick up—simply by pressing the extension number on their own phone. Administrative assistants use SLA to monitor the boss's extension and answer calls on his or her behalf. Receptionists use it to monitor employee calls and answer, park or transfer them on the employee's behalf.

Why you will like Shared Line Appearance

  • Better meet customer expectations and cut down on missed calls
  • Increase call visibility and teamwork across your organisation
  • Provide more call-handling options to enhance service and streamline operations


Shared Line Appearance is an included feature that you get when you purchase a Vonage Business Cloud phone system. Setting up Shared Line Appearance is easy, and can be managed through the User Portal.