Enterprise support plans

Your success is our priority. We won't rest until you've accomplished your goals. Find our support methods and response times below.

Enterprise Support plans

Standard

FREE
  • Service status notifications
  • Online knowledgebase
  • Email/web portal
    • Business hours

Priority

Contact sales
  • Service status notifications
  • Online knowledgebase
  • Email/Web portal
    • 24/7
  • Chat support
    • Business hours

Enterprise

Contact sales
  • Service status notifications
  • Online knowledgebase
  • Email/Web portal
    • 24/7
  • Chat support
    • Business hours
  • Phone support
    • 24/7
  • Designated Support Engineer

Initial Response Times

Priority SLO*

Urgent (Critical service unavailable)
2 hours
High (Serious service disruption)
2 hours
Normal (Other problems)
4 hours
Low (Minor or scheduled)
1 business day

Enterprise SLA

Urgent
30 minutes
High
1 hour
Normal
3 hours
Low
1 business day

*Service Level Objective

Follow-up Response Times

Enterprise SLO

Urgent
1 hour
High
2 hours
Normal
4 hours
Low
8 business hours

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