Chatbot to human voiceAdd the personal service.
- Route to the best available agent quickly
- This helps add a personal response
Dynamic omnichannel routingEnjoy smart routing through chatbot integration with CRM.
- Quickly leverage updated Salesforce data
- Automatically route based on case owner, last agent contact, latest post-call survey and more
Chatbot data reviewAccess records for continual improvement.
- Log chatbot conversations automatically and chat detail records into Salesforce
- Easily reference logs for Einstein AI or human analysis
TranscriptsPrep your agents with appropriate call histories.
- Agents receive a transcript of the chatbot conversation before accepting a call or live chat
- Agents can prepare, save time and deliver a personal response
Happy customers become loyal customers
Learn how to integrate your phone, email, chat AI, SMS and social media channels for a full omnichannel experience that customers desire.