You’ll have your customers at hello
Global Voice Assurance routes calls through the most efficient path by leveraging the local telephony infrastructure — regardless of where the caller and agent reside — to deliver exceptionally clear voice quality. Intelligent overflow routes calls automatically between regions to reduce wait time and boost the customer experience.
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SIMPLICITY
A simple way to operate a complex environment
A single plan to distribute calls globally provides many benefits to you and your customers.- Save time
- Gain operational insights through consolidated administration and reporting
- Enjoy exceptionally clear quality and a positive experience
Global Voice Assurance Features
CX
Reduce wait times with intelligent call overflow, regardless of location. This makes “follow the sun” operations a true realityScalable
Grow your business on a platform that scales and supports you along the waySavings
Keep voice traffic local to reduce call chargesQuality
Tap into local infrastructure to maintain call quality