Streamline the quality management process

Quality management is equal parts success, coaching and customer focus. By streamlining the process in Salesforce, you can access the tools and insights to improve team performance continually.
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Contact center agents, supervisors engaged in calls
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KPIs in Salesforce

Enjoy seamless integration with Salesforce.
  • Contact centre metrics housed in Salesforce
  • Judge conversations against the latest KPIs easily
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Note taking

Control playback to capture and note insights.
  • Supervisors can pause recordings to take notes
  • Notes are automatically flagged and time stamped for easy access
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Call recordings

Access call recordings within the Salesforce task object, including lead, account, opportunity, case or custom object.
  • Call recordings are stored in the Vonage cloud to deliver significant cost savings
  • Find any conversion easily through a link
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Coaching

Provide instant feedback to the call centre team.
  • Supervisors can join in-call or use whisper coaching to train staff
  • Easily create a three-way conversation if necessary
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Quality management – hunt for heroes instead of finding failure
Learn to reframe quality management for a more successful outcome.
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UK free phone number: 0330 808 9348