Our contact centre plans
Express
- Salesforce Integration
- IVR, ACD, Call Routing
- Click-to-dial
- Screen-pops
- Call Recordings
- Global Voice Assurance
- Supervisor Portal
- Real-time dashboards
- Skills-based Routing
Thanks for reaching out!
We'll get back to you as soon as we can. In the meantime, feel free to explore more about Vonage and how we're making communications more flexible, intelligent, and personal so our customers can stay ahead.
Essentials
- Flexible Outbound CLID
- Supervisor Monitoring
Thanks for reaching out!
We'll get back to you as soon as we can. In the meantime, feel free to explore more about Vonage and how we're making communications more flexible, intelligent, and personal so our customers can stay ahead.
Select
- Dynamic Routing
- Diallers*
- Statistics API
- Post-Call Surveys
Thanks for reaching out!
We'll get back to you as soon as we can. In the meantime, feel free to explore more about Vonage and how we're making communications more flexible, intelligent, and personal so our customers can stay ahead.
Premium
- SLA-based Routing
- Omni-Channel*
Thanks for reaching out!
We'll get back to you as soon as we can. In the meantime, feel free to explore more about Vonage and how we're making communications more flexible, intelligent, and personal so our customers can stay ahead.
*Dialler available for Sales Applications. Omni-channel available with Salesforce only.
Different features available for different CRMs. Please contact us to discuss the best solution for you.
Additional add-on options make your contact centre work even harder for your business:
Conversation Analyzer
Our speech analytics option turns the human voice into your greatest source of insight. Learn more
PCI Compliance
Comply with credit card security standards while making payment transactions fast and frictionless. Learn more
Workforce Management
Eliminate barriers to success by removing inefficiencies that stop you from delivering outstanding customer service. Learn more
