Empower Your Agents to Deliver Superior Sales or Service Experiences
Vonage Contact Center for ServiceNow integrates Vonage’s contact centre solution with ServiceNow’s enterprise-level customer service management solutions.
Available versions and workspacesEnable your cloud-based contact centre to focus on what matters most — your customers.
- Works with ServiceNow’s Madrid, New York or Orlando versions
- Compatible with either the Classic or Agent ServiceNow workspace
Leverage a host of call-handling toolsGet an easy-to-use interface with powerful key performance metrics, personalisation and productivity features.
- Embedded Vonage ContactPad UI
- Screen pop¹
- Dynamic routing¹
Easily maintain detailed call histories and recordsReview voice interactions, logs, recordings and more without ever leaving the ServiceNow app.
- Event and comment logging
- New record creation²
- Call summary reporting³
- Call recording playback link
Satisfy just a few system requirementsVonage Contact Center for ServiceNow has a short list of easy-to-meet operating needs.
- The Madrid, New York or Orlando version of the ServiceNow CSM
- Additional ServiceNow plugins, including Customer Service, Notify and CTI Softphone
- Vonage Contact Center package
- The Vonage Contact Center for ServiceNow connector
- A Chrome or Firefox browser
- Services-based offer⁴
¹ Available with Select and Premium VCC packages
2 Available with Select and Premium VCC packages
3 Available with Select and Premium VCC packages or the Insights API
4 Requires Statement of Work